SAMANTHA WHITE
Danville,IN
Summary
Hardworking with a great ability to multitask lots of responsibilities. Experienced with twenty years of great customer service and strides on meeting goals that are set to ensure the company is profitable.
Overview
20
20
years of professional experience
Work History
Warehouse / Customer Service Representative
Andon Midwest
Indianapolis, IN
05.2016 - 12.2023
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Receive in orders for daily shipments, both foreign and domestic.
- Provide tracking information when needed per customer's request.
- Answered inbound calls, chats and emails to facilitate customer service.
- Keeping an accurate inventory on multiple vendors.
- Generated daily statements for accounts receivable operations.
- Mentored new employees on procedures and policies to maximize team performance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintain a well-kept clean organized warehouse.
- Shipping Hazmat Ground and IATA
Customer Service Representative (Customer Service)
Spartan Logistics
Indianapolis
09.2013 - 05.2016
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Mentored junior team members and managed employee relationships.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained current knowledge of company products, services, and processes.
- Scheduled inbound daily delivery's and outgoing shipments.
- Created detailed reports on accounts for internal use and external reporting requirements.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Conducted Yearly Inventories.
Store Manager
Hostess Brands
Indianapolis
06.2004 - 11.2012
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Responded to customer inquiries.
- Created weekly work schedules for store personnel.
- Complied with company policies.
- Implemented campaigns and promotions to help with developing goods and services.
- Managed daily banking activities such as deposits and withdrawals.
- Monthly inventory.
Education
Other - Massage Therapy
Indiana Business College
12.2002
Some College (No Degree) -
DeVry University
Villa Park, ILSkills
- Hazmat Ground Shipper Certification (DOT) Online Course - 3 years
- Hazmat Air Shipper Certification (IATA) Online Course - 3 years
- Multi-Task Management
- Stock Management
- Customer Service
Timeline
Warehouse / Customer Service Representative
Andon Midwest
05.2016 - 12.2023
Customer Service Representative (Customer Service)
Spartan Logistics
09.2013 - 05.2016
Store Manager
Hostess Brands
06.2004 - 11.2012
Other - Massage Therapy
Indiana Business College
Some College (No Degree) -
DeVry University
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