Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Whitehall

Kennesaw,GA

Summary

Dynamic professional with a proven track record at Chick-fil-A, excelling in team leadership and customer service. Skilled in conflict resolution and mentoring, I enhanced customer satisfaction ratings by closely monitoring service quality. Proficient in QuickBooks, I streamline processes while fostering a collaborative work environment.

Overview

6
6
years of professional experience

Work History

Hostess/Table Busser

Tin Lizzy's Cantina
04.2025 - Current
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

ACE Team Leader

Chick-fil-A
08.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Sales Associate

Apricot Lane Boutique
01.2024 - 04.2025
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Billing Assistant

Breaking Ground Farm and Nursery
01.2020 - 07.2022
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Implemented automated systems to reduce manual workload associated with generating invoices.
  • Ensured compliance with company policies and industry regulations while processing client billings.
  • Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
  • Gained knowledge in Quickbooks.

Education

BBA - Business Managment

Kennesaw State University
Kennesaw, GA
05-2027

Skills

  • Phone etiquette
  • Cleaning and sanitation
  • Hospitality service expertise
  • Service prioritization
  • Customer service expertise
  • Complaint handling
  • Upselling
  • Interactive communication skills
  • QuickBooks experience
  • Team building
  • Training and mentoring
  • Leadership

Timeline

Hostess/Table Busser

Tin Lizzy's Cantina
04.2025 - Current

Sales Associate

Apricot Lane Boutique
01.2024 - 04.2025

ACE Team Leader

Chick-fil-A
08.2022 - Current

Billing Assistant

Breaking Ground Farm and Nursery
01.2020 - 07.2022

BBA - Business Managment

Kennesaw State University

Similar Profiles

CREATE PROFILE
Samantha Whitehall
Want your own profile? Build for free at LiveCareer.com