Summary
Overview
Work History
Education
Skills
Timeline
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SAMANTHA WHITEHEAD

Spring,TX

Summary

Offering 15 years of experience and proven expertise in plasma. Skilled in promoting team productivity through excellent communication and collaboration. Competent in defining test parameters, conducting evaluations and gathering data to identify defects. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Quality Assurance Supervisor

Octapharma Plasma
10.2022 - Current
  • Establish quality within new center that did not have Quality present for over six months
  • Pass and license center with AGES, FDA and achieve Satisfactory on IQA (corporate audit)
  • This was all achieved
  • Completed training for position within three weeks of start date
  • Prepared and interpreted reports, complete with comprehensive analysis of testing and results, for development team
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
  • Analyzed quality and performance data to support operational decision-making.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Monitored product standards and quality-control programs.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Achieved objectives of lowering Quality KPIs below threshold of 1.7 non impactful deviations and .40% for Red Blood Cell loss deferral rate for the first time in center's history

Assistant Manager

Octapharma Plasma
04.2021 - 10.2022
  • Opened new location in Lexington KY
  • Worked in production as well as taught employees importance of managing donor flow and adherence to customer service expectations
  • Assisted with building brand for OPI in area as well as worked with community to build partnerships to benefit donors and staff
  • Participated and provided support for all licensing audits as well as worked with Corporate on developing notification for local health department for viral markers, since I had previous experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Center was able to operate exceeding budget goal and CPL goal for 2021 until departure in 2022. Center is still ranked as one of the more profitable new centers.

Center Manager

CSL Plasma
04.2019 - 04.2021
  • Utilized time as Center Manager to develop new Leadership Team
  • One Assistant Center Manager graduated from Management Trainee program and newest hire, External, who has shown exceptional organization and leadership skills
  • Assisted with CBER desk audit, Internal Audit, PPTA, State Pre-inspection and CLIA
  • Passed all audits with full certification and no critical observations or 483
  • Processed payroll for over 30 employees as part of sound human resources and financial management strategies.
  • Assisted with opening and training of external management for Rainbow City 275
  • Utilized approach to guiding team and allowing them sense of empowered decision making and autonomy by allowing them experience in development of initiatives to grow and support this center as well as develop their employees.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Directed daily operations at busy Plasma Center
  • Prepared annual budgets with controls to prevent overages.
  • Managed work and performance of more than 30 employees.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Trained and guided team members to maintain high productivity and performance metrics
  • Assisted in recruiting, hiring and training of team members
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Trained new employees on proper protocols and customer service standards
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Reported issues to higher management with great detail

Assistant Manager of Quality Assurance

CSL Plasma
05.2018 - 05.2019
  • Worked with center leadership to pass all licensing audits.
  • Selected to write process for training external leadership joining organization as quality and operations.
  • Mentored remotely and in person fellow quality managers to ensure successful performance in licensing audits.
  • Performed remote reviews of regional reports for centers to ensure success of other facilities.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Created and maintained quality management systems to align with industry standards.
  • Implemented new quality assurance and customer service standards.
  • Determined quality department standards, practices, and procedures.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Worked on training program for leadership at corporate level to establish structured approach to training new managers and quality within organization.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Conducted risk assessments to identify and mitigate potential quality issues.

Education

No Degree -

University of KY
Lexington, KY
2008

No Degree -

Armstrong Atlantic University
Savannah, GA
2006

High School Diploma -

Paul Laurence Dunbar High School
Lexington, KY
2005

Skills

  • Collaboration Skills
  • Organizational Systems
  • Process and Performance Improvement
  • Analytical Thinking
  • Audit Reports
  • Communication
  • Strategic thinking
  • Adept at Performing Analysis
  • Sound Quality Management Techniques
  • Compliance with GMPs
  • Key Performance Indicators (KPIs)
  • Quality Improvement
  • Quality System Implementation
  • Technical Documentation
  • Complex Problem-Solving

Timeline

Quality Assurance Supervisor

Octapharma Plasma
10.2022 - Current

Assistant Manager

Octapharma Plasma
04.2021 - 10.2022

Center Manager

CSL Plasma
04.2019 - 04.2021

Assistant Manager of Quality Assurance

CSL Plasma
05.2018 - 05.2019

No Degree -

University of KY

No Degree -

Armstrong Atlantic University

High School Diploma -

Paul Laurence Dunbar High School

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SAMANTHA WHITEHEAD