Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Wiles

Sterling Heights,MI

Summary

I am energetic with extensive experience in a number of support roles. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with leadership and colleagues.

Overview

7
7
years of professional experience

Work History

Client Communications Specialist

Rock Connections
03.2022 - 06.2023
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Developed tailored communications strategies to increase client engagement and retention.
  • Organized and led client meetings, fostering strong relationships and cultivating trust.
  • Conducted thorough market research to inform strategic messaging for targeted audiences.
  • Monitored industry trends, providing timely updates and recommendations to clients.
  • Implemented feedback from clients, continuously improving communication materials and approaches.
  • Managed multiple client accounts, ensuring consistent delivery of high-quality service.
  • Managed customer relations on ongoing basis to maximize customer retention.

Warehouse Associate

Amazon
11.2021 - 03.2022
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Managed warehouse system updates to increase productivity and reduce errors.

Retail Merchandiser

Neptune Retail Solutions
05.2021 - 11.2021
  • Leveraged knowledge of customers and market trends to successfully market and display products.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Displayed products to drive sales, using knowledge of consumer and market trends.
  • Displayed appropriate signage for products and sales promotions to inform customers of best deals.
  • Created visual displays to showcase products in interactive and engaging way.
  • Communicated and coordinated execution of planograms with store management.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Used company provided mobile technology to perform basic job functions.
  • Updated store planograms in collaboration with management.
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.

Load Planner

JW Enterprise
04.2019 - 04.2020
  • Planned, scheduled and dispatched loads efficiently to maintain DOT compliance.
  • Managed freight preparation to meet client specifications and maintain DOT compliance.
  • Developed strong relationships with Disbatchers by effectively resolving issues, responding promptly to concerns and delivering constructive feedback.
  • Calculated practical delivery schedules and appropriate loads for each vehicle type by weighing needs and availability of client.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.

Deli Associate

Kroger
03.2017 - 07.2017
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Maintained work areas to reduce potential for illness or injury.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Cleaned utensils, dishes and glasses for customer use.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Used mental math and available tools to total materials needed, costs and payments due.
  • Operated cash register to accept and process cash, check, card and mobile payments.

Cashier/Sales Associate

Walmart
05.2016 - 10.2016
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Completed assigned training to stay updated on important policies and procedures.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Adhered to company initiatives and achieved established goals.
  • Offered coupons and special deals to increase quantity of customer spending.

Education

Utica High School
Utica, MI
06.2014

Skills

  • Product verification
  • Shipping and receiving
  • Material handling
  • Wrapping and boxing
  • Inventory organization
  • Quality control
  • Microsoft Excel
  • Microsoft Word
  • Able to lift and carry 45 lbs
  • Route development
  • Logical reasoning
  • Client coordination
  • Cash handling
  • Customer Service
  • Cash register operation
  • Cash management
  • Credit and cash transactions
  • Customer assistance
  • Merchandise restocking
  • ID verification
  • Client satisfaction
  • Administrative support specialist
  • Proper phone etiquette
  • Strong interpersonal skills
  • Critical thinker
  • Child management
  • Accurate and detailed
  • Self-starter
  • Fast learning
  • Problem resolving
  • Customer friendly
  • Clean driving record
  • Resourceful
  • Cleaning and sanitizing
  • Safe food handling
  • Sales expertise
  • Sanitation and safety standards
  • Food Services
  • Marketing Techniques
  • Sales Techniques
  • Store maintenance
  • Floor set design
  • Active listener
  • CRM
  • Friendly and outgoing
  • Display resetting
  • Supplier audits
  • POS systems knowledge
  • In-store support
  • Visual displays
  • Interior retail displays
  • Microsoft
  • Mail management

Timeline

Client Communications Specialist

Rock Connections
03.2022 - 06.2023

Warehouse Associate

Amazon
11.2021 - 03.2022

Retail Merchandiser

Neptune Retail Solutions
05.2021 - 11.2021

Load Planner

JW Enterprise
04.2019 - 04.2020

Deli Associate

Kroger
03.2017 - 07.2017

Cashier/Sales Associate

Walmart
05.2016 - 10.2016

Utica High School

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Samantha Wiles