Samantha Willenborg
Cincinnati
Summary
Proven leader and effective analytical person with a history of enhancing team efficiency and customer satisfaction at Walgreens. Excelled in cash handling and fostering a positive team environment, significantly minimizing discrepancies, and resolving customer issues swiftly. Demonstrates exceptional team leadership and a results-driven approach, ensuring high standards of cleanliness and safety.
Overview
5
5
years of professional experience
Work History
Team Member
Vineyard Golf Course
04.2025 - Current
- Oversaw daily operations of grill and concession stands, ensuring compliance with food safety and sanitation standards.
- Managed all aspects of food preparation and service in a high-volume, fast-paced environment.
- Directed end-of-night closing procedures, including accurate cash handling, register reconciliation, and bank deposits.
Team Member
Country Fresh Farmers Market and Wine Depot
07.2024 - 06.2025
- Mentored and onboarded new team members on deli operations, food safety protocols, and customer service expectations.
- Maintained consistent workflow and productivity levels while working unsupervised for extended periods.
- Balanced multiple tasks simultaneously, such as handling phone orders and in-person customers, preparing food, and restocking cases.
- Conducted regular quality inspections of prepared foods and displays, ensuring all items met high standards of presentation and safety.
Shift Leader/Team Member
Walgreens
12.2023 - 06.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions, including returns and refunds, accurately using POS software.
- Coached and trained new team members on store procedures.
Team Member
Walgreens
11.2022 - 09.2023
- Kept work areas clean and organized to boost team efficiency and safety.
- Operated photo equipment, processing high-volume orders accurately and efficiently.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team Member
Panera Bread
06.2021 - 05.2022
- Worked at different stations to provide optimal coverage and meet production goals.
- Prepared fresh salads, sandwiches, and soups adhering to strict food safety and presentation standards.
- Cash handling, POS system proficiency, food safety and menu knowledge.
Education
High School Diploma -
Anderson High School
Cincinnati, OH10.2022
Skills
- Teamwork/Collaboration: Working effectively with others, interpersonal skills, emotional intelligence
- Adaptability/Flexibility: Welcoming change, learning new things quickly
- Time Management/Organization: Prioritizing, meeting deadlines, managing multiple tasks at once
- Leadership: Clear communication, delegating tasks, empathy and understanding
Languages
Russian
Limited Working
Timeline
Team Member
Vineyard Golf Course
04.2025 - Current
Team Member
Country Fresh Farmers Market and Wine Depot
07.2024 - 06.2025
Shift Leader/Team Member
Walgreens
12.2023 - 06.2024
Team Member
Walgreens
11.2022 - 09.2023
Team Member
Panera Bread
06.2021 - 05.2022
High School Diploma -
Anderson High School