Samantha Williams
Princeton,TX
Summary
Customer-oriented Supervisor with [Number] years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in [Type] industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Sonic
Princeton, TX
08.2019 - Current
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Implemented cost-cutting measures without compromising quality of services offered.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Complied with company policies, objectives and communication goals.
- Directed and supervised team of 15 employees in daily operations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Collaborated with other departments to coordinate workflow processes between teams.
- Coached staff members to develop long-term career goals.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
AGM
Sonic
Oklahoma City, OK
01.2015 - 08.2019
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Coached staff members to develop long-term career goals.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Medical Asst -
Platt College - Moore
Oklahoma City, OKSkills
- Operations Management
- Inventory Control
- Process Improvement
- Schedule Development
- Strategic Planning
- Staff Management
- Staff Discipline
- Goal-Oriented
- Inventory Oversight
- Training and Mentoring
- Process Monitoring and Improvement
Certification
AMLC
Accomplishments
Store of the year and 14 others in 2 years
Timeline
Supervisor
Sonic
08.2019 - Current
AGM
Sonic
01.2015 - 08.2019
Medical Asst -
Platt College - Moore
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