Samantha Williams
Summary
Organized and dedicated Medical Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Medical Receptionist/ Medical Assistant
Lima Memorial Heath Systems
11.2020 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Emergency Room Secretary
Lima Memorial Hospital
07.2012 - 11.2020
- Improved patient satisfaction by providing timely and efficient administrative support to emergency room staff.
- Expedited emergency room operations by managing a high volume of phone calls, coordinating transport services, and scheduling diagnostic tests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding hospital policies and operations.
Patient Care Technician
Lima Memorial Hospital
08.2012 - 07.2013
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Education
Medical Assistant Certificate -
Branson Medical Career Training School
11.2021
Associate of Science - Nursing
James A Rhodes State College
Lima, OH08.2013
Skills
- Workflow Optimization
- Computer Proficiency
- Clerical Support
- Basic Life Support for Health Care Providers
- Documentation and Recordkeeping
- Medical Charting
- Medical Terminology
- Office Management
Timeline
Medical Receptionist/ Medical Assistant
Lima Memorial Heath Systems
11.2020 - Current
Patient Care Technician
Lima Memorial Hospital
08.2012 - 07.2013
Emergency Room Secretary
Lima Memorial Hospital
07.2012 - 11.2020
Medical Assistant Certificate -
Branson Medical Career Training School
Associate of Science - Nursing
James A Rhodes State College
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