Samantha Williams
Pensacola,Florida
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Medical Receptionist
Baptist Medical Hospital
02.2022 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Manger
Walmart
07.2020 - 01.2022
- Participated in ongoing training sessions to stay up-to-date on best practices concerning product knowledge, safety protocols, and effective communication techniques.
- Promoted a safe shopping environment by promptly addressing spills or hazards on the sales floor.
- Assisted cashiers in providing efficient service, handling returned items, and managing long lines during peak hours.
- Handled customer complaints professionally and calmly, resolving issues swiftly to maintain high levels of satisfaction.
Customer Service Representative
Alorica
01.2020 - 03.2020
- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes , Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
Education
BBA - Business Administration
Pensacola State College
Pensacola, Florida05.2025
High School Diploma -
West Florida High School of Advanced Technology
Pensacola, Florida06.2020
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Call center experience
- Account Management
- Escalation Handling
- Issue Resolution
Timeline
Member Service Representative
Navy Federal Credit Union
03.2024 - Current
Medical Receptionist
Baptist Medical Hospital
02.2022 - 05.2023
Customer Service Manger
Walmart
07.2020 - 01.2022
Customer Service Representative
Alorica
01.2020 - 03.2020
BBA - Business Administration
Pensacola State College
High School Diploma -
West Florida High School of Advanced Technology
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