Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Samantha Williams
Durham,NC
Summary
Overview
6
years of professional experience
Work History
US Banking Services
Digital Banker
03.2021 - 06.2024
Job overview
- Worked with staff on products and special programs, identifying client needs and providing referrals.
- Developed and maintained strong relationships with vendors, ensuring seamless integration of their solutions within the bank''s digital ecosystem.
- Streamlined digital banking processes for improved user experience and increased customer retention.
- Led training sessions for fellow bankers on effective utilization of digital platforms, enhancing team efficiency and productivity.
- Delivered client services and acquired new relationships by cross-selling relevant products and services.
- Provided exceptional customer service through timely resolution of technical issues related to mobile and online banking applications.
- Analyzed customer feedback data to identify areas for improvement and optimize digital banking services.
- Enhanced customer satisfaction by providing efficient and knowledgeable digital banking support.
Walmart
Customer Service Representative
01.2018 - 03.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Applied Science from Medical Insurance Billing
07.2026
University Overview
Skills
- Agile project management
- Data Privacy Regulations
- Cybersecurity awareness
- Performance metrics analysis
- Fraud detection techniques
- Client Onboarding Processes
- Mobile Banking Solutions
- Time Management
Availability
See my work availability
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Timeline
Digital Banker
US Banking Services
03.2021 - 06.2024
Customer Service Representative
Walmart
01.2018 - 03.2021
Ultimate Medical Academy - Clearwater
Associate of Applied Science from Medical Insurance Billing
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