SAMANTHA WILLIAMS
Osteen,FL
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Resourceful and experienced worker offering expertise in customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement. Pragmatic Insurance verification specialist.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
100% Chiropractic
10.2024 - Current
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Verified insurance details for accuracy and compliance.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
- Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
- Optimized budget management by tracking expenses, processing invoices, and providing regular financial reports to the Executive Director.
- Assisted the Executive Director with administrative tasks, ensuring efficient office operations.
- Daily patient therapies performed as needed
Executive Apprentice/Office Manager
Cornerstone Health Center
06.2022 - 10.2024
- Owners apprentice (over see all collections/every day to day process)
- Spearheaded the successful launch of a new business division, increasing revenues by25%
- Managed patient scheduling and billing tasks
- Maintained patient records in compliance with HIPAA regulations
- Developed and maintained a company-wide system of accountability and performance metrics
- Executed operational and cost optimization strategies to improve operational efficiency
- Managed customer service calls and emails in a timely and professional manner
- Assisted guests with check-in and check-out procedures
- Responded to customer inquiries and complaints in a timely and professional manner
- Processed guest payments quickly and accurately
- Oversaw daily administrative functions, maintaining an organized and productive office environment.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Professional Sales Associate
Maus Automotive
01.2019 - 01.2022
- Exceeded corporate quotas for monthly policy sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Increased new car sales by implementing innovative marketing strategies and fostering strong relationships with customers.
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Education
Undergrad - Psychology
Trinity College
Trinity, FL05.2016
Skills
- Affective Communicator
- Training & Development
- Insurance Verification
- Leadership
- Client Satisfaction
- Audit accounting
- Upselling/ Cross selling
- Promoting/Events
- Attending multiple customers
- Customer and client relations
- Office management
- Sales Force/Financial handling
- Customer Service/Teamwork-Collaboration
- Multitasking/Organizational Skills
- Managing operations and efficiency
- Hospitality service expertise
- Microsoft Excel
Timeline
Administrative Assistant
100% Chiropractic
10.2024 - Current
Executive Apprentice/Office Manager
Cornerstone Health Center
06.2022 - 10.2024
Professional Sales Associate
Maus Automotive
01.2019 - 01.2022
Undergrad - Psychology
Trinity College
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