Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMANTHA WILLIAMS

Tallahassee,FL

Summary

Results-driven professional known for pioneering innovative process improvements that enhance service delivery and foster a culture centered on exceptional customer experiences. Expertise in communication and customer service, consistently achieving high satisfaction ratings. Reliable and dedicated team player with a strong ability to work independently when required.

Overview

17
17
years of professional experience

Work History

Customer Service

Walmart
Tallahassee, FL
08.2021 - Current
  • Greeted and supported customers in a professional manner.
  • Answered customer inquiries using current knowledge about products, services, and policies.
  • Addressed and resolved customer concerns in a timely manner.
  • Effectively de-escalate customer issues by providing professional resolution strategies.
  • Analyzed customer feedback to identify areas for service improvements.
  • Suggested appropriate products and services to meet individual needs.

Cafeteria Supervisor

Governor's Charter Academy
Tallahassee, FL
01.2015 - Current
  • Managed serving, cleaning, and cash handling operations.
  • Ensured proper food handling and safety procedures.
  • Maintained appropriate quantity, nutrition, appearance, and temperature in meals.
  • Managed inventory levels to ensure adequate food supplies.
  • Ensured satisfaction by managing customer and student interactions.
  • Ensured compliance with all sanitation and safety standards.
  • Handled operation of both POS systems and kitchen equipment.

Customer Service Office Assistant

Merry Maids
Tallahassee, FL
07.2008 - 01.2015
  • Provide hands-on assistance to customers with their requests and complaints.
  • Used office machines, multi-phone line, fax, copier, etc.
  • Greet the customers and ask how Merry Maids can make their day.
  • The customers gave their responses on things they wanted done in the home, and arrangements were made to send a maid out to do the cleaning.

Education

High School Diploma -

Taylor County High School
Perry, FL

Diploma - Business Occupations

Taylor Technical School
Perry, FL

2 Years of College or Technical/Vocational School - Business

Branell College
Tallahassee, FL

Associate in Science - Business Administration

Tallahassee Community College
Tallahassee, FL

2 Years of College or Technical/Vocational School - Business

One Step Training School
Tallahassee, FL

Skills

  • Excel Proficiency
  • Visual Communication
  • Multi-line telephone
  • Record Management
  • Detail-Oriented Organization
  • Leadership Development
  • Rapid Skill Acquisition

Timeline

Customer Service

Walmart
08.2021 - Current

Cafeteria Supervisor

Governor's Charter Academy
01.2015 - Current

Customer Service Office Assistant

Merry Maids
07.2008 - 01.2015

High School Diploma -

Taylor County High School

Diploma - Business Occupations

Taylor Technical School

2 Years of College or Technical/Vocational School - Business

Branell College

Associate in Science - Business Administration

Tallahassee Community College

2 Years of College or Technical/Vocational School - Business

One Step Training School

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