Summary
Overview
Work History
Skills
Objectives
Timeline
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SAMANTHA WILLIAMS

16500 Sw 102 Ct Miami ,FL

Summary

Dynamic sales professional with a proven track record at American Airlines, excelling in customer service and relationship building. Expert in upselling and negotiation tactics, I enhanced client satisfaction and drove revenue growth through tailored solutions. Committed to delivering exceptional experiences while effectively managing complex challenges in fast-paced environments.

Tips

Highly motivated, hard working, and energetic individual who strives to continuously improve by using the best resources available and demanding excellence.

Motto:

To be successful you have to the. Know how to succeed and to be apply to succeed in what you do you have to understand it’s comes with patience, hard work, and dedication

Overview

11
11
years of professional experience

Work History

Sales Representative

American Airlines
08.2022 - Current
  • Enhanced client satisfaction
  • Booking, changing, cancelled , seats, bags etc
  • Generated additional sales opportunities with upselling
  • Increased sales revenue by identifying and targeting all upsells
  • Deal with concerns as delays, refunds, schedule changes etc

Teacher

Hope Academy Northcoast
01.2018 - 08.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Enhanced literacy skills with targeted reading programs.

Travel Agent/ Customer Service

Vacation Travel Club
03.2014 - 12.2017
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Followed up with customers to increase customer service with travel plans.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Skills

    Administering lesson plans, management of classroom, and knowledge of all subject areas, communication and interpersonal skills, critical thinking, conflict resolution, record keeping, multitasking, sense of humor, having a great communication between staffs, and parents, and being approachableness Administration and management Customer and personal service Coordination and Persuasion

    Social Perceptiveness

    Learning Strategies

    Educational and Training

    Reading and Writing Comprehension Judgment and Decision Making Mathematics

Objectives

Accomplish and energetic leader with a solid history of achievement in leadership and guidance. Motivated leader with strong organization and prioritization skills. Areas of expertise include Teaching and Customer Services. Responsible, goal oriented, reliable, passionate and motivated, with a drive for excellence.

Timeline

Sales Representative

American Airlines
08.2022 - Current

Teacher

Hope Academy Northcoast
01.2018 - 08.2022

Travel Agent/ Customer Service

Vacation Travel Club
03.2014 - 12.2017

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SAMANTHA WILLIAMS