Samantha Williams
Fort Myers
Summary
Dynamic Store Manager with a proven track record at American Eagle Outfitters, excelling in team leadership and customer service. Skilled in inventory management and problem-solving, I drive sales growth and enhance customer experiences through effective training and mentoring. Committed to operational excellence and fostering strong customer relations. Driven by customer satisfaction, work place growth, and self growth.
Overview
8
8
years of professional experience
Work History
Store Manager
American Eagle Outfitters, Inc
11.2020 - Current
Leadership & Team Management
- Hire, train, develop, and manage a high-performing team.
- Motivate and coach team members to meet sales and customer service goals.
- Schedule and delegate responsibilities to assistant managers and associates.
- Lead by example in delivering exceptional customer service.
- Drive store sales and profitability through effective execution of merchandising and marketing strategies.
- Monitor sales reports and key performance indicators (KPIs).
- Communicate daily, weekly, and monthly sales goals.
- Ensure an engaging, positive customer experience.
- Resolve customer complaints quickly and effectively.
- Train staff on product knowledge, brand values, and customer interaction.
- Ensure visual merchandising aligns with brand standards.
- Oversee inventory management: restocking, markdowns, and shipment processing are scheduled.
- Coordinate floor sets and seasonal displays.
- Maintain store cleanliness, organization, and safety.
- Ensure compliance with company policies, procedures, and loss prevention.
- Manage payroll, budgets, and store expenses efficiently.
- Conduct regular audits and performance reviews.
- Report directly to district or regional managers.
- Communicate business updates, policy changes, and store needs effectively.
- Lead corporate visits
Project Assistant
Best Choice Roofing
09.2019 - 11.2020
- Sign Contingency Agreements: Meet with homeowners to explain and secure contingency contracts for roofing and restoration services, ensuring clear understanding of terms and insurance process.
- Provide Accurate Roof Quotes: Inspect properties and prepare detailed, competitive estimates for roof repair or replacement, aligned with industry standards and insurance guidelines.
- Homeowner Partnership: Build trust and maintain strong relationships with homeowners by guiding them through the restoration process, addressing concerns, and providing clear, timely communication.
- Insurance Check Management: Assist homeowners in managing insurance claim checks, including endorsement procedures, documentation, and proper allocation for project funding.
- Project & Client Follow-Up: Monitor the status of ongoing roofing projects; provide consistent updates to clients, resolve issues promptly, and ensure overall customer satisfaction from start to finish.
- Liaison Between Parties: Coordinate between homeowners, insurance adjusters, subcontractors, and internal teams to ensure seamless project execution.
Merchandise Manager
Target
04.2017 - 08.2018
Visual Merchandising & Presentation
- Execute merchandise plans, floor sets, and visual displays according to Target’s brand standards and seasonal guidelines.
- Maintain mannequins, feature tables, and signage to reflect current promotions and trends.
- Ensure all areas of the apparel section are organized, clean, and visually appealing.
- Lead team
- Unload, sort, and stock new clothing shipments efficiently.
- Replenish shelves and racks throughout the day to maintain full and tidy displays.
- Conduct cycle counts and support inventory accuracy through regular audits.
Education
No Degree - Biology
The University of West Florida
Pensacola, FLCNA
Titusville High School
Titusville, FL05-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Inventory management
- Shift scheduling
- Employee training
- POS systems
Timeline
Store Manager
American Eagle Outfitters, Inc
11.2020 - Current
Project Assistant
Best Choice Roofing
09.2019 - 11.2020
Merchandise Manager
Target
04.2017 - 08.2018
No Degree - Biology
The University of West Florida
CNA
Titusville High School
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