SAMANTHA WILLIAMS
Altoona,IA
Summary
Dynamic operations leader with a proven track record at Maverik/Kum & Go, excelling in project management and team development. Skilled in strategic planning and effective communication, I have successfully enhanced KPI results and fostered strong vendor relationships, driving operational excellence and brand loyalty.
Overview
18
18
years of professional experience
Work History
Specialty Food Execution Manager
Maverik/Kum & Go
Des Moines, IA
03.2024 - Current
- Guided execution processes and procedures to adopt best practices across operations.
- Monitored ongoing project progress, identifying areas for enhancement.
- Collaborated with multiple departments to ensure resource availability for project success.
- Utilized analytical skills to resolve operational challenges effectively.
- Assisted in rebranding Kum & Go locations to Maverik in Colorado and Wyoming, focusing on food service.
- Set up and verified equipment for new stores and remodels within food service department.
General Manager
Maverik/Kum & Go
Des Moines, IA
05.2018 - 03.2024
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels. Trained new teams members for all location in the West Des Moines area.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Established employee development plan, setting clear expectations for team members.
- Assisted district wide on increasing KPI results within the company and providing training to General Managers to obtain goals.
General Manager
Git n Go
Newton, IA
01.2017 - 05.2018
- Built and maintained relationships with vendors and suppliers.
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
Benefits Administrator
Mercer
Urbandale, IA
07.2016 - 01.2017
- Coordinated open enrollment and qualified life event activities by providing education materials, answering questions and resolving issues promptly.
- Provided excellent customer service and support to employees on benefits related inquiries.
- Ensured compliance with applicable federal, state, local laws governing group health plans.
- Provided recommendations based on needs for enrollment into plan benefits.
Customer Service Representative
Mercer
Urbandale, IA
09.2010 - 05.2015
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Provided written communication to customers based on email and letter requests on their policies.
- Assisted with training and mentoring new team members.
- Assisted with building new knowledge based system and moving information to new template in the new system.
General Manager
RadioShack
Newton, IA
08.2007 - 08.2010
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
Education
Associates - Business Administration
Kaplan University
Urbandale, IA12.2013
Skills
- Operations and project management
- Effective communication
- Team leadership and coaching
- Decision-making strategies
- Staff training and development
- Relationship building and mentoring
- Strategic planning
References
References available upon request.
Timeline
Specialty Food Execution Manager
Maverik/Kum & Go
03.2024 - Current
General Manager
Maverik/Kum & Go
05.2018 - 03.2024
General Manager
Git n Go
01.2017 - 05.2018
Benefits Administrator
Mercer
07.2016 - 01.2017
Customer Service Representative
Mercer
09.2010 - 05.2015
General Manager
RadioShack
08.2007 - 08.2010
Associates - Business Administration
Kaplan University