Samantha Williams
Customer Service
Brooklyn ,NY
Summary
Dependable and attentive professional with experience in both security and customer service. Skilled in monitoring environments to ensure safety, de-escalating conflicts, and providing courteous support to customers and visitors. Strong communication and problem solving abilities with a focus on creating a safe, welcoming, and positive experience. Proven ability to remain calm under pressure, enforce policies fairly, and deliver high quality service in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Quailty Care
07.2013 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Security Officer Supervisor
Allied Universal Security Services
03.2018 - 08.2023
- Patrolled and monitored premises every hour
- Supervised a team of security officers, ensuring adherence to company policies.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Sales/stock
Target
02.2013 - 08.2016
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Skills
Surveillance Monitoring & Incident Reporting, Conflict De-escalation & Emergency Response, Customer Service & Client Support, Strong Communication & Problem Solving, Microsoft Office & Radio Communication Systems
OTHER EXPERIENCE
Hostess/Host, Cashier, Cocktail Waitress/Server, Banquet Server, Front Desk
Timeline
Security Officer Supervisor
Allied Universal Security Services
03.2018 - 08.2023
Home Health Aide
Quailty Care
07.2013 - Current
Sales/stock
Target
02.2013 - 08.2016
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