Samantha Williams
Port Saint Lucie,FL
Summary
Dynamic and diplomatic professional with extensive experience across diverse sectors. Expertise in optimizing systems and aligning innovative technical solutions with strategic business objectives. Proven ability to lead projects from inception to completion, driving organizational growth and success through effective collaboration and problem-solving. Committed to leveraging skills to foster impactful change and enhance operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Special Projects Analyst (Promotion)
Texas Medicaid & CHIP Services
07.2024 - 11.2025
- Served as the Medical and Dental Benefits Policy Legislative Implementation Liaison, coordinating eight legislatively mandated initiatives by tracking project milestones and deliverables, documenting updates, and briefing senior leadership on policy development, state plan amendments, rulemaking, managed care contract amendments, provider notifications and vendor activities, ensuring timely policy implementation and alignment.
- Lead a cross-functional team of five policy analysts as Section Liaison, providing guidance and coordinating legislative bill analysis across all MCS program areas for program impacts for over 100 bills.
- Developed high-impact visual and verbal presentations by translating policy and operational data into actionable insights, influencing strategic decisions for statewide medical assistance programs.
Data Conversion & Document Intake Clerk (Part-Time)
U.S. Department of the Treasury - IRS
04.2023 - 06.2025
- Processed over 5,000 incoming taxpayer documentation and payments by verifying and digitizing data under secure protocols, ensuring accurate classification and timely distribution across federal systems.
- Contributed to compliance and operational efficiency by maintaining precise records and performing quality checks on sensitive financial information.
Medical and Dental Benefits Policy Analyst
Texas Medicaid & CHIP Services
11.2022 - 07.2024
- Implemented legislatively mandated the Home Telemonitoring Services Policy by coordinating vendor, coding, reimbursement, and legal teams, achieving CMS approval on time, and enabling uninterrupted service for 50,000 + Medicaid recipients.
- Responded to high-priority stakeholder inquiries from the Office of Inspector General, advocacy organizations, other Medicaid states, and insurance carriers by providing accurate and timely policy guidance, maintaining regular compliance.
- Conducted prior authorization reviews by validating vendor adjudication for and escalating performance trends, improving service delivery efficiency across clinical programs.
- Co-led clinical health policy development by analyzing legislative directives and utilization data, delivering actionable recommendations to senior leadership to inform long-term Medicaid service strategy.
Health & Fitness Educator
Wonderwell Private School
08.2021 - 11.2022
- Developed weekly health and fitness curriculum for five classes across three age groups by integrating core classroom lessons, improving student engagement and early health literacy.
- Tracked fine and gross motor skill development by observing students and communicating progress to parents, enabling individualized learning and measurable improvements in student behavior.
- Designed and implemented “Eat the Rainbow,” a three-month school-wide health initiative integrating nutrition curriculum and student engagement strategies, resulting in increased awareness and adoption of health eating habits and early reintegration of the program for the following school year.
Disability Claims Examiner
Texas Disability Determination Services
09.2018 - 07.2021
- Managed 150+ complex case investigations monthly under federal Social Security Administration (SSA) guidelines. Coordinated with physicians, psychologists, and vocational experts to assess eligibility criteria, supporting medically vulnerable populations.
- Developed deep familiarity with medical terminology, HIPAA, SSA, and FERPA-adjacent privacy policies.
- Communicated verbally with claimants and representatives.
Account Specialist
Gatestone & Co
11.2016 - 05.2018
- Managed a portfolio of over 100 delinquent student loan accounts, contacting clients to discuss payment options and resolve outstanding balances.
- Conducted thorough account research, documented client interactions, and maintained accurate records in CRM systems.
- Negotiated payment arrangements and provided guidance to clients on repayment solutions, ensuring compliance with company policies and regulations.
- Collaborated with team members to streamline processes, improve workflow efficiency, and meet department collection targets.
- Delivered professional, empathetic customer service while addressing sensitive financial situations, consistently achieving performance metrics.
Small Business Consultant
GoDaddy
12.2015 - 07.2016
- Consulted with small business owners to assess goals, digital presence, and operational needs, delivering tailored product and service recommendations.
- Managed client projects including website launches, process optimization, and workflow improvements, ensuring smooth execution and measurable results.
- Provided ongoing administrative, customer care, and technical support, troubleshooting issues and educating clients on best practices.
- Collaborated with internal teams to relay client feedback, influence product enhancements, and consistently meet performance and satisfaction goals.
Education
Bachelor of Science - Health Sciences/Health Policy
Arizona State University
Phoenix, AZ12-2016
Skills
- Project & Program Management
- Legislative Analysis & Policy Development
- Stakeholder Engagement & Cross Functional Collaboration
- Data Collection, Analysis and Reporting
- Regulatory compliance
- Curriculum & Program Design
- Relationship building
- Innovation and creativity
- Interpersonal communication
- Process improvement
Certification
- AI and Career Empowerment, University of Maryland - Robert H. Smith School of Business - December 2025
Timeline
Special Projects Analyst (Promotion)
Texas Medicaid & CHIP Services
07.2024 - 11.2025
Data Conversion & Document Intake Clerk (Part-Time)
U.S. Department of the Treasury - IRS
04.2023 - 06.2025
Medical and Dental Benefits Policy Analyst
Texas Medicaid & CHIP Services
11.2022 - 07.2024
Health & Fitness Educator
Wonderwell Private School
08.2021 - 11.2022
Disability Claims Examiner
Texas Disability Determination Services
09.2018 - 07.2021
Account Specialist
Gatestone & Co
11.2016 - 05.2018
Small Business Consultant
GoDaddy
12.2015 - 07.2016
Bachelor of Science - Health Sciences/Health Policy
Arizona State University
LEADERSHIP
Organizer of Medical and Dental Benefit Policy Staff Support Group, Best Practices. Coordinated with agency staff to present to clinical policy staff once a month with the purpose of creating staff efficiency through collaboration and sharing of operational best practices.