Samantha Wilson
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Rue21
08.2023 - 01.2024
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed detailed plans based on broad guidance and direction.
CNA
Presbyterian Manor
02.2023 - 06.2023
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, promoting independence and dignity.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Sales Associate
Victoria's Secret & PINK
10.2021 - 05.2022
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
Food Service Worker
Sonics Drive In
01.2021 - 09.2021
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
CNA
Brandon Woods At Alvamar
10.2019 - 12.2020
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
High School Diploma -
Tonganoxie High School
Tonganoxie, KS05.2019
Certification - Certified Nursing Assistant
Washburn Institute of Technology
Topeka, KS05.2019
Skills
- Hiring and Training
- Idea Development and Brainstorming
- Decision-Making
- Computer Skills
- Excellent Multitasker
Timeline
Assistant Manager
Rue21
08.2023 - 01.2024
CNA
Presbyterian Manor
02.2023 - 06.2023
Sales Associate
Victoria's Secret & PINK
10.2021 - 05.2022
Food Service Worker
Sonics Drive In
01.2021 - 09.2021
CNA
Brandon Woods At Alvamar
10.2019 - 12.2020
High School Diploma -
Tonganoxie High School
Certification - Certified Nursing Assistant
Washburn Institute of Technology
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