Samantha Wilson
Lake Mary,FL
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Rimkus
Altamonte Springs, FL
09.2022 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitated communication between different departments within the organization.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, reports, emails, presentations and other written correspondence as required by management staff.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Answered questions from customers regarding products and services offered by the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed office supplies inventory and placed orders when necessary.
- Proofread content for typo-free emails and documentation.
Human Resources Coordinator
Amazon/Aston Carter
Mount Juliet, TN
02.2022 - 09.2022
- Maintaining associates’ schedule in a quick and organized manner
- Resolving associate issues including overlapping schedules, time off, accommodations, correcting shift differentials
- Maintaining a high standard for metric goals
- Communicating with my team members to ensure total accuracy for optimal associate satisfaction
- Ensuring there are no errors with accommodations, personal time, vacation time
- Compiling, assessing and using data regarding critical business metrics such as: attendance, labor, engagement, etc
- Verifying and approving documentations for associate accommodations
- Verify and approve terminations for associates who flag as Job Abandonment
- Explaining human resources policies and procedures to employees.
- Resolving personnel issues regarding human resources matters needing clarification, submissions and corrections.
Store Leader
GameStop
Mount Juliet, TN
10.2016 - 02.2022
- Trained new sales team members and motivated exceptional performance.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
- Dealt with customer complaints and rectified product and service issues.
- Supervised work of cashiers, training new team members and monitoring performance.
- Stocked shelves and racks in key areas to attract customers to store.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Contributed to merchandising ideas at team meetings to increase sales.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Increased sales by optimizing in-store promotional strategies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Met or exceeded upselling, donation and rewards card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Overnight Desk Assistant
Western Kentucky University Child Care
Bowling Green, KY
08.2019 - 03.2020
- Greeted guests warmly, providing positive first impression of housing.
- Responded quickly to questions and inquiries via phone and email.
- Answered, screened and forwarded calls with efficiency and accuracy.
- Opened, sorted and distributed incoming mail to residents.
- Received deliveries, immediately inspecting for damage or shortages.
- Answered incoming calls while recording accurate messages.
- Contacted building manager with resident issues and/or concerns.
Education
International Business
Western
Kentucky University
12.2021
Skills
- Time Management
- Adaptability
- Store operations
- Customer Service
- Emotional Intelligence
- Communication
- Reliable & Trustworthy
- Computer Skills
- Active Listening
- Team Management
- Training & Development
- Conflict Resolution
- Flexible Schedule
- Critical Thinking
- Organizational Skills
- Planning & Organizing
- Supervision & Leadership
- People Skills
- Friendly, Positive Attitude
- Microsoft Office
- Good Work Ethic
Accomplishments
- Recognized as Desk Assistant of the Year for outstanding performance and team contributions; May 2020.
- Developed relationships with 100+ new clients and typically exceeded sales goals by 20%.
- Led team to achieve high PowerUp Rewards sales, earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- PowerUp Rewards Memberships Sales Excellence; Q3 and Q4 2021
- Company Recognition of Customer Obsession; November 2021
- Dean’s List; 2017, 2018, 2019, 2020
Timeline
Administrative Assistant
Rimkus
09.2022 - Current
Human Resources Coordinator
Amazon/Aston Carter
02.2022 - 09.2022
Overnight Desk Assistant
Western Kentucky University Child Care
08.2019 - 03.2020
Store Leader
GameStop
10.2016 - 02.2022
International Business
Western
Kentucky University
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