Summary
Overview
Work History
Education
Skills
Certification
Timeline

Samantha Wilson

Summary

Welcoming Customer Service skills, greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

RCA

USPS
02.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Receptionist

H&R Block
12.2023 - 02.2024
  • Greeted and welcomed visitors, providing a positive first impression of the company
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
  • Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
  • Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
  • Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
  • Managed office supplies inventory by monitoring stock levels and placing orders when necessary
  • Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts

Manager

MDFoods
11.2022 - 10.2023
  • Handled cash on registers and doing deposits.
  • Worked on the grill and assembly table.
  • Led a team of 4-15 employees, providing guidance and support to ensure efficient operations
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Maintained high standards of quality control to ensure customer satisfaction
  • Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
  • Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
  • Resolved customer complaints or issues promptly while maintaining a positive brand image

Teacher

FUMC Preschool
09.2021 - 11.2022
  • Conduct daily classroom activities to meet the social, emotional, cognitive and of each child.
  • Prepare education. Conduct materials to facilitate daily activities in accordance with the curriculum.
  • Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities
  • Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners
  • Established open lines of communication with parents/guardians through newsletters, emails, parent-teacher conferences, and online platforms

Assistant Manager/Retail Sales Associate

Dollar General
02.2018 - 06.2021
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

Nurse Aide

Signature In-Home Care
09.2015 - 08.2018
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.

Intellectual Disability Professional

Hardee Homes
02.2014 - 08.2015
  • Evaluated client progress regularly, adjusting support strategies to ensure continued success in achieving personal goals.
  • Supported smooth transitions between service providers by maintaining thorough documentation and clear communication channels.
  • Optimized resource allocation by actively participating in interdisciplinary team meetings to review progress and adjust care plans as needed.
  • Collaborated closely with healthcare professionals to coordinate medical care for clients with complex health needs or concerns.

Education

High school diploma -

Cleburne Co High School, Heflin, AL
05.2013

Skills

  • Special Needs
  • Assistant Manager Experience
  • Cooking
  • Time Management
  • Behavior Management
  • Experience with Children
  • Organizational Skills
  • Customer service
  • Cash handling
  • Retail sales
  • Tax experience
  • Classroom management

Certification

  • CPR Certification
  • First Aid Certification

Timeline

RCA - USPS
02.2024 - 02.2025
Receptionist - H&R Block
12.2023 - 02.2024
Manager - MDFoods
11.2022 - 10.2023
Teacher - FUMC Preschool
09.2021 - 11.2022
Assistant Manager/Retail Sales Associate - Dollar General
02.2018 - 06.2021
Nurse Aide - Signature In-Home Care
09.2015 - 08.2018
Intellectual Disability Professional - Hardee Homes
02.2014 - 08.2015
Cleburne Co High School - High school diploma,

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Samantha Wilson