Microsoft Word
Samantha Wilson
La Vergne,TN
Summary
Dynamic leader and skilled storyteller, adept at community building and video editing, significantly enhanced customer satisfaction at City Sliquors. Excelled in engaging large online audiences as a Streamer, showcasing multitasking prowess and interpersonal skills. Expert in creating compelling content and fostering relationships, with a proven track record of driving sales and team collaboration.
Overview
5
5
years of professional experience
Work History
Streamer
Self Employed Web
01.2022 - Current
- Created lifelike characters with appropriate textures, shadows and features.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed storyboards outlining animation plans.
- Simulated behaviors of objects by developing models.
- Designed mock-ups and simulations for review, finding and fixing animation problems.
- Set up and edited streaming software to stream across multiple platforms, sometimes as many as 4 at a time.
- Interacted and entertained upwards of 10-300 individuals at once on a live stream.
- Worked with brands to create sales ads and videos to promote products.
- Built and designed online websites and profiles.
- Created, ran, and managed a Discord server with 50 individuals and growing.
Store Manager
City Sliquors
03.2020 - Current
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Columbia Central High School
Columbia, TN05-2012
Skills
- Community building
- Visual storytelling
- Video Editing
- Engaging personality
- Interpersonal Skills
- Multitasking
- Problem-Solving
- Information Security
- Data Collection
- Scheduling
- Appointment Scheduling
Live chat support
Software
OBS
Numbers
Excel
Timeline
Streamer
Self Employed Web
01.2022 - Current
Store Manager
City Sliquors
03.2020 - Current
High School Diploma -
Columbia Central High School
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