Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Witcher

Green Valley,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Activity Coordinator

Hawthorn Retirement Group LLC
12.2022 - 01.2024
  • Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
  • Increased volunteer retention by providing thorough training, consistent support, and recognition of efforts.
  • Organized fundraising events to support department and raise money for future activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Maintained and ordered supplies for activities.
  • Managed budgets and resources efficiently, enabling high-quality events without exceeding allocated funds.
  • Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
  • Excellent communication skills, both verbal and written.

Customer Service Representative

GEICO, Government Employees Insurance
08.2021 - 09.2022
  • Assisted with changes to Car insurance Policy and home insurance policies
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Investigated and resolved service concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Collections Agent

Citibank
10.2017 - 08.2021
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Entered client details and notes into system for interdepartmental access and review.
  • Used skip tracing and other techniques to locate debtors.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Education

High School Diploma -

Ppep Tec - Celestino Fernandez Learning Center
Tucson, AZ
05.2012

Skills

  • Conflict Resolution
  • Administrative and Office Support
  • Teamwork and Collaboration
  • Understanding Customer Needs
  • Work Prioritization
  • Escalation management
  • Attention to Detail
  • Budget Management
  • Organization

Timeline

Activity Coordinator

Hawthorn Retirement Group LLC
12.2022 - 01.2024

Customer Service Representative

GEICO, Government Employees Insurance
08.2021 - 09.2022

Collections Agent

Citibank
10.2017 - 08.2021

High School Diploma -

Ppep Tec - Celestino Fernandez Learning Center

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Samantha Witcher