Samantha Wolfe
Springdale,AR
Summary
Detail-oriented and experience-driven service professional offering a record of transforming guest and client obstacles into satisfaction and loyalty. Excellent in resolving a variety of issues in diverse and fast paced environments with tact, diplomacy, and critical thinking. Ready to address and serve the needs of clients, ensuring individual, company, and client growth.
Overview
9
9
years of professional experience
Work History
Front of House Hospitality Manager
HomeGrown Daytime Eatery
Springdale, AR
09.2023 - Current
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of restaurant areas.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Researched new products or services that could be introduced to enhance the guest experience.
- Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
- Trained new employees on proper protocols according to company standards and guidelines.
- Responded to guests, including email, telephone, and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions, resulting in positive experiences.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Completed thorough opening, closing, and shift functions to maintain operational and health standards each day.
- Delegated work to staff, setting priorities and goals while cultivating teamwork and positive attitudes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built and maintained productive relationships with employees.
Payroll Specialist
Tusk Private Client Services
Rogers, AR
08.2022 - 06.2023
- Processed payroll for a variety of businesses, ensuring accurate deductions and withholdings.
- Created and maintained employee records including new hires, tax withholding, salary changes, and deduction changes.
- Assisted with auditing processes related to payroll.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Maintained up-to-date knowledge of federal, state, and local payroll tax laws to ensure compliance.
- Coordinated the distribution of annual W-2 forms to employees.
- Reconciled payroll accounts and resolved discrepancies in a timely manner.
- In addition to payroll specialist duties, I also reconciled bookkeeping through QuickBooks and various other systems for up to twenty separate mid-sized businesses.
General Accounting Clerk
JV Manufacturing, Inc.
Springdale, AR
02.2016 - 08.2022
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated with suppliers to reconcile invoice payments.
- Used accounting software to prepare weekly and monthly financial reports.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Reviewed general ledger entries and assessed accuracy.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Reconciled company accounts for credit cards, employee expenses.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Completed financial reports to inform managers and stakeholders.
- Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
- Prepared monthly and year-end closing journal entries and reports.
- Processed daily invoicing report and billing numbers.
- Posted wire payments suppliers.
- Processed sales and use tax preparations.
- Participated in account analysis meetings for general ledger accounts after reconciliation week.
- Processed debits and credits to customer accounts when necessary after reviewing customer accounts.
- Posted daily wire and check payments to customer accounts reported by banking companies.
- Maintained full records and financial reporting of support company (Cram-A-Lot Logistics, llc.) in quickbooks.
Education
Associate of Applied Science - Business Management - Accounting Technology
NorthWest Arkansas Community College
Bentonville, AR05.2021
Skills
- Interdepartmental Collaboration
- Customer Relations and Services
- Guest liaison
- Team member development
- Account Management
- Hospitality and service knowledge
- Policy Adherence
- Microsoft Excel
- GL Reconciliation and Entries
- Bookkeeping Operations
- Bank Statement Reconciliation
- Business Controls
- Accounts Payable and Receivable
- Document Coding and Classification
- Profit and Loss Statements
- General Ledger Entries
- Attention to Detail
- Account Auditing
- Discrepancy Research
- Conflict Resolution
- Collection Calls
- Cash Flow and Reconciliation
- Payroll and Tax Reconciliation
Timeline
Front of House Hospitality Manager
HomeGrown Daytime Eatery
09.2023 - Current
Payroll Specialist
Tusk Private Client Services
08.2022 - 06.2023
General Accounting Clerk
JV Manufacturing, Inc.
02.2016 - 08.2022
Associate of Applied Science - Business Management - Accounting Technology
NorthWest Arkansas Community College
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