Samantha Woo-Ramos
San Jose,California
Summary
Results-driven professional with a strong background in customer service and Human Resources consulting. Seeking a position in a business setting to leverage experience, education, and expertise in delivering exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
TJ Maxx and Homegoods
San Jose, California
09.2020 - Current
- Role models outstanding customer service
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front-end principles using appropriate company resources and tools
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports, and responds to POS coverage needs and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and daily activities in accordance with store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Provides and accepts ongoing recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs during customer interactions
- Supports and participates in store shrink-reduction goals and programs
- Promotes safety awareness and supports the maintenance of a risk-free environment
- Performs other duties as assigned.
Human Resources Consultant Intern
Resilience, Inc.
Tampa, Florida
05.2024 - 09.2024
- Recruiter: availability for at least two interview shifts each week, promote the social-emotional curriculum through developing projects for the Human Resources department, aids the Recruiting Manager in recruitment efforts using Handshake and LinkedIn platforms, schedules and conducts interviews as assigned by the Interviewing Manager, Manager, collaborate with other departments to determine hiring needs, and create reports detailing the number of applicants, interviews, and hires
- Onboarding: promote the social-emotional curriculum through developing projects for the Human Resources department, aid the Recruiting Manager in recruitment using Handshake and LinkedIn, and schedule and conduct interviews as assigned by the Interviewing Manager.
Cashier and Supervisor
Psycho Donuts
Campbell, California
11.2016 - 03.2020
- Cashier, supervisor, and barista
- Assist patrons with their orders
- Assist patrons with making their drinks
- Assist in maintaining cleanliness throughout the store
- Organize Pre-orders for the next day or for a few days in advance
- Printing out donut production for the next day and making sure all preorders are on the production
- Make sure cashiers are all set to go before I leave for the day
- Making sure money safe has enough cash inside for cashiers.
Cashier
Teaspoon
Campbell, California
02.2019 - 07.2019
- Cashier and barista
- Assist in maintaining cleanliness throughout the entire store
- Restocking cups, toppings, and teas
- Making patrons drinks and calling out patrons name when drinks are ready
- Prepping and making toppings for the next day
- Taking orders from patrons when they're ready.
Receptionist
Pink Beauty And Spa
San Jose, California
02.2018 - 09.2018
- Answering phone calls to make appointments in advance or an hour of the same day for customers
- Directed customers where the different colors are for them to choose
- Which seat customers should sit in and let the employees know their customers are ready to be helped
- Let customers know how long they have to wait if they are walk-in and don't have an appointment
- Letting the employees know what the customer needs to fulfill their requirements and make them happy
- Take payment at the end when customers are done with their services.
Education
Bachelors of Arts Degree in Sociology - Sociology
San Jose State University
San Jose, CaliforniaAssociates Arts Transfer Degree in Sociology - Sociology
De Anza College
Cupertino, California06.2021
High School Diploma -
Abraham Lincoln High School
San Jose, California06.2017
Skills
- Opening and closing procedures
- Returns policies
- Training and coaching
- Promotions understanding
- Promotions experience
- Customer Service
- Problem Resolution
- De-Escalation Techniques
- Upselling techniques
- Store maintenance
- Customer Retention
- Adaptability and Flexibility
- Policies and Procedures Adherence
- Customer Education
- Cash Handling
- Check processing
- Customer Satisfaction
- Strong Work Ethic
- Corporate leadership
- Strong leadership skills
- Department leadership
- Training programs
- Recruitment
- Onboarding
- New hire processes
- New Hire Orientation
Other Experiences
- P.A.L.S Soccer- Fall 2016
- Intern at Central YMCA- Summer 2015 and Summer 2016
- Rose Garden Public Library Volunteer Work- Summer 2014
- AYSO Soccer- Spring and Fall 2014- Spring and Fall 2015
- Martha's Kitchen- Summer and Fall 2020
- Tutor- Fall 2020
- Grammar Editor - Fall 2021 and Winter 2021-2022
Certification
- CPR Certificate. April 2024
Skills
- Computer: Proficient in Google Apps (Sheets, Slides, Docs, Meet, Calender), Social Media (Facebook, Instagram, Tik Tok), Zoom, Slack, Loom, and Adobe Express.
Timeline
Human Resources Consultant Intern
Resilience, Inc.
05.2024 - 09.2024
Customer Experience Coordinator
TJ Maxx and Homegoods
09.2020 - Current
Cashier
Teaspoon
02.2019 - 07.2019
Receptionist
Pink Beauty And Spa
02.2018 - 09.2018
Cashier and Supervisor
Psycho Donuts
11.2016 - 03.2020
Bachelors of Arts Degree in Sociology - Sociology
San Jose State University
Associates Arts Transfer Degree in Sociology - Sociology
De Anza College
High School Diploma -
Abraham Lincoln High School
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