Samantha Woolley
Clemson,South Carolina
Summary
Driven and detail-oriented professional with a background in hospitality, notably at Jeffreys, where I excelled in customer service and effective multitasking. Leveraged strong phone etiquette and guest engagement skills to enhance dining experiences, demonstrating a commitment to excellence in high-volume settings. Proven ability to create memorable moments for guests through exceptional service and hospitality expertise.
Overview
3
3
years of professional experience
Work History
Hostess/Reservations Coordinator
Jeffreys
09.2022 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
Catering Server
Verdes
10.2021 - 09.2022
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Education
Business Marketing
Clemson University
Clemson, SC04.2027
High School Diploma -
Austin High School
Austin Texas05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Detail Oriented
- Greeting guests
- Interactive communication skills
- Guest Engagement
- Hospitality service expertise
- Guest complaint resolution
- Safe Food Handling
- Seating arrangements
- High-volume dining
- Warm and Friendly
Timeline
Hostess/Reservations Coordinator
Jeffreys
09.2022 - 08.2024
Catering Server
Verdes
10.2021 - 09.2022
Business Marketing
Clemson University
High School Diploma -
Austin High School