Samantha Workman
Trenton,SC
Summary
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses while dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Phlebotomist
The Blood Connection
2024.06 - Current
- Perform onsite recruitment for whole blood collections whenever donor flow is slow.
- Screen prospective donors through medical history, mini physical, and hemoglobin testing results.
- Perform the donor health history and physical assessment according to current standard operating procedures
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Strip, seal, and pack units for transport/storage.
- Administers post-phlebotomy care.
- Provide supportive care and documentation for donor reactions.
- Perform blood collection according to SOP, FDA regulations, and AABB standards.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Branch Manager
Service Loan
2022.07 - 2024.02
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Understood and complied with federal and state laws and banking regulations, including Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants
- Maintained customer files in an organized manner to ensure accurate tracking of loans
- Input data into loan origination system accurately and timely
- Understood and complied with federal and state laws and banking regulations
- Approved Loans, Filed SIA
- AH & Life Claims, filed legal and Wage garnishments
Catering Manager
Augusta Entertainment Complex
2018.01 - 2023.07
- Worked with chefs to prepare custom menus, including meals and beverages
- Gathered customer requirements and worked with catering team in implementing specifications
- Priced and ordered food products, kitchen equipment and food service supplies
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over-serving or underage drinking
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items
- Prepared and led food service training programs to teach staff various tasks
- Efficiently resolved problems or concerns to satisfaction of all involved parties
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
Consumer Loan Specialist
Republic Finance
2020.09 - 2020.12
- Prequalified borrowers based on credit criteria and offered financial education to clients and potential clients to help attain loan qualification
- Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees
- Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services
- Understood and complied with federal and state laws and banking regulations, including Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients
- Managed communication between client and lending institution, explained refinancing options and insurance protection products and verified complete data on-hand to fund loans
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Performed daily maintenance of loan applicant database
Food and Beverage Attendant
Augusta Entertainment Complex
2012.02 - 2018.01
- Set tables for upcoming meal according to food service guidelines manual
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over-serving or underage drinking
- Created food displays according to established standards and replaced dated products with fresh
- Maintained presence throughout meals to assist guests with additional food and beverage requests as needed
- Maintained dining and food service areas to maximize safety and cleanliness
- Offered product samples, answered questions and suggested products
- Effectively multi-tasked within fast-paced environment
- Greeted guests with friendliness and professionalism
Education
Phlebotomy Certification -
Breath Of Life Training
Augusta, GA01.2021
GED -
Augusta Technical College
Augusta, GA01.2007
Skills
- Data entry
- Supervision
- Computer Skills
- Relationship Building
- HIPAA compliance
- Venipuncture
- Medical Records Maintenance
- Stress Management
- Debt Collection
- Vanguard
- Loan Processing
- Risk Assessment
- Financial Deposits
- Monthly Expense Tracking & Recording
- Budgeting
- Scheduling
- Training
- Conflict Resolution
- Multi-line Phone System
- Time Management
- Multitasking
- Customer Service
- Patient Relations
- Biohazard Policy Compliance
- Medical History Taking
- Donor Phlebotomy Technician
Certification
- First aid
- CPR
- AED
Professionalreferences
- Julian Greene, Manager, Augusta Entertainment Complex, 706-833-6002, Julian.greene@oakviewgroup.com
- Jackie Williams, Office Manager, Augusta Entertainment Complex, 706-339-1922, Jacki.jean@yahoo.com
- Sgt. Robert Watson, Security, Augusta Entertainment Complex, 706-254-1221, Shame23@comcast.net
- Stephanie Harvey, Co-worker, The Blood Connection, 210-519-9623, Stephyharv@gmail.com
- Andrea Edwards, Supervisor, The Blood Connection, 706-373-8863
Timeline
Phlebotomist
The Blood Connection
2024.06 - Current
Branch Manager
Service Loan
2022.07 - 2024.02
Consumer Loan Specialist
Republic Finance
2020.09 - 2020.12
Catering Manager
Augusta Entertainment Complex
2018.01 - 2023.07
Food and Beverage Attendant
Augusta Entertainment Complex
2012.02 - 2018.01
Phlebotomy Certification -
Breath Of Life Training
GED -
Augusta Technical College
- First aid
- CPR
- AED
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