Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender
Samantha Wotring

Samantha Wotring

Tulsa,OK

Summary

Proven multitasker and customer service expert, I elevated guest experiences at Potbelly’s/CJ Moloney’s by streamlining service and enhancing satisfaction. Adept in cash register operations and a team player, I boosted sales through suggestive selling and built a loyal clientele with my outgoing personality and problem-solving skills. My dedication to excellence and reliability stands out, ensuring operational efficiency and profitability.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender

Potbelly’s/CJ Moloney’s
08.2015 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Hairstylist

Top Cut Family Haircutters
01.2012 - 04.2019
  • Supported training of new staff by sharing techniques and salon protocols.
  • Promoted salon products to clients by highlighting advantages and applications.
  • Provided personalized consultations by assessing clients' needs and preferences.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.

Education

Associates In Applied Science - Physical Therapist Assistant

Tulsa Community College
Tulsa, OK
05.2019

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Customer service expertise
  • Complex Problem-solving
  • Cash register operation
  • Suggestive selling

Certification

  • ServSafe Alcohol - National Restaurant Association.
  • Food Handler's Card or Permit - Various State Health Departments.
  • Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.

Timeline

Bartender

Potbelly’s/CJ Moloney’s
08.2015 - Current

Hairstylist

Top Cut Family Haircutters
01.2012 - 04.2019

Associates In Applied Science - Physical Therapist Assistant

Tulsa Community College

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Samantha Wotring