Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SAMANTHA WRIGHT-PATTERSON

San Antonio,TX

Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. 

Overview

8
8
years of professional experience

Work History

Personal Banker

Citibank
San Antonio, TX
07.2016 - 10.2016
  • Professionally assisted clients with a wide range of banking needs.
  • Confidently educated clients on lines of credit and loans that may best suit their needs and assist with submitting applications.
  • Processed Mortgage Referrals and warm transferred calls to a representative to best assist them with their mortgage needs.
  • Successfully obtained my NMLS
  • Efficiently opened new checking and savings accounts for new and existing clients.
  • Researched possible fraudulent transactions for client accounts and notated any fraudulent activity.

Salon Owner/Master Stylist

Belle Trésor Salon
San Antonio, TX
05.2014 - 04.2016
  • Developed promotional programs to optimize revenue levels.
  • Managed the day-to-day tactical and long-term activities within the business.
  • Generated new clientele by implementing effective networking and marketing strategies.
  • Accurately managed inventory of salon products and refilled product stock in a timely manner.
  • Increased salon revenue by up-selling salon services.
  • Educated guests on necessary hair products and at home hair care.

Administrative Executive

Lone Star Retirement Services
San Antonio, TX
09.2013 - 03.2014
  • Supported financial advisors in building, managing, and servicing Qualified and Non-Qualified Group Retirement Programs.
  • Opened, retained, and ensured 300+ retirement accounts.
  • Prepared snapshots and spread sheets for advisor/client meetings to track growth and development of all client retirement accounts.
  • Managed daily inbound calls, outbound/inbound faxes, and responded to emails for assigned accounts and clients.
  • Received and screened a high volume of internal and external communications, including email and mail.

Master Stylist

VISIBLE CHANGES
San Antonio, TX
03.2009 - 09.2013
  • Professionally greeted and consulted with clients about desired style.
  • Completed continuing education and training to stay up to date with new trends and techniques.
  • Sanitized workstations and salon equipment for safety purposes.
  • Perfected styles for weddings and special occasions.
  • Mentored new staff to enhance salon development and increase productivity.
  • Created repeat business by developing long-term relationships with regular customers.
  • Politely answered the phone and scheduled appointments for clients.
  • Pre-booked appointments to guarantee repeat business.

Education

Licensed Cosmetologist -

Aveda Institute
2008

Skills

    • Microsoft Office proficiency Expertise
    • Strong Multi-task Management  
    • Fast Learner
    • Dedicated Team Player
    • Excellent planner and coordinator
    •  Exceptional Hospitality
    • Multi-line phone proficiency
    • Strong Problem Solver
    • Travel Arrangements
    • Professional Phone Etiquette
    • Meticulous Attention To Detail

Accomplishments

  • Performed administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Arranged, scheduled and coordinated all logistics and travel itineraries for staff.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
  • Successfully took over a role as a small business/salon owner, increasing strong client relations and decreasing large overhead costs.
  • Achieved the "Outstanding Customer Service" Award Acknowledged as a member of the "$100,000 Club" Winner of the "Visible Changes Employee of the Month" Award.

Timeline

Personal Banker

Citibank
07.2016 - 10.2016

Salon Owner/Master Stylist

Belle Trésor Salon
05.2014 - 04.2016

Administrative Executive

Lone Star Retirement Services
09.2013 - 03.2014

Master Stylist

VISIBLE CHANGES
03.2009 - 09.2013

Licensed Cosmetologist -

Aveda Institute

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SAMANTHA WRIGHT-PATTERSON