Samantha Yancey
Monroe,Georgia
Summary
Experienced professional with a versatile background in delivering exceptional customer service and providing administrative support. Collaborative and adaptable, excels in fostering effective team dynamics and ensuring seamless operations. Skills include multitasking, managing multi-line phone systems, scheduling, and creating a welcoming environment. Renowned for reliability, organization, and ability to enhance client satisfaction in high-volume settings.
Overview
3
3
years of professional experience
Work History
Client Service Account Manager
Language Service Associates
06.2022 - 08.2022
- Serving as the main point of contact for assigned client accounts
- Managed client inquiries and resolved issues in a timely and efficient manner
- Adhere to personal attendance schedule and arrive for work on-time
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using a CRM database.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Client Experience Coordinator
Davey Tree Expert Company - North American Tree Service
04.2019 - 01.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in customers.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved issues through active listening and open-ended questioning.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
Education
Bachelor of Science B.S. - Information Technology
University of Phoenix
Skills
- Adaptability
- Attention to Detail
- Client Relations
- Communication
- Conflict Resolution
- Customer Service
- Organization
- Problem-solving
- Teamwork
- Multitasking Abilities
- Customer Relationship Management
- Critical Thinking
Timeline
Client Service Account Manager
Language Service Associates
06.2022 - 08.2022
Client Experience Coordinator
Davey Tree Expert Company - North American Tree Service
04.2019 - 01.2022
Bachelor of Science B.S. - Information Technology
University of Phoenix
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