Summary
Overview
Work History
Skills
Timeline
Generic

Samantha Young

Cedar Rapids,IA

Summary

Reliable and upbeat receptionist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

12
12
years of professional experience

Work History

Front Desk/Sales Associate

Tribe Pilates
01.2019 - 02.2024
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
  • Assisted in training new team members on company policies and best practices for optimal performance.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Assistant

Loud Boy Music
04.2016 - 03.2020
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
  • Developed comprehensive meeting agendas to streamline discussions for better decision-making outcomes.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Upheld strict timetables by maintaining accurate, balanced calendars.

Front Desk Receptionist

Hollywood Inn
05.2013 - 04.2016
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Cashier

Target
01.2012 - 02.2014
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Skills

  • File Organization
  • Correspondence drafting
  • Administrative Support
  • Correspondence Management
  • Multi-tasking strength
  • Client Service
  • Relationship selling
  • Cash Handling
  • POS Systems
  • Payment Processing
  • Team player mentality
  • Calendar Management
  • Reliability and punctuality

Timeline

Front Desk/Sales Associate

Tribe Pilates
01.2019 - 02.2024

Assistant

Loud Boy Music
04.2016 - 03.2020

Front Desk Receptionist

Hollywood Inn
05.2013 - 04.2016

Cashier

Target
01.2012 - 02.2014

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Samantha Young