Samantha Young

• Developed and managed a team of employees to ensure efficient operations of the organization.
• Monitored staff performance, provided feedback and conducted annual reviews.
• Provided guidance to departmental staff in resolving customer complaints.
• Led weekly meetings to review progress towards project milestones.

• Monitored personal and professional activities to ensure timely completion of priority tasks and deadlines.
• Proficiently managed inbound communications by screening and redirecting as needed
• Organized work schedules and coordinated meetings for executives and staff teams.
• Managed day-to-day administrative tasks while maintaining accurate records of household finances.

493 units and 40 buildings

• Solving customer complaints, concerns, and service requirements effectively.
• Answer calls and respond to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Recorded and filed monthly assessments, rental fees, deposits and payments to update resident ledgers.
• Managed security deposit refunds and prepared final account statements.
• Reviewed completed applications and assessed household information against file history and program regulations.
• Conducted property inspections, captured images, and created compelling property listings to market units for sale or rent.
• Streamlined month end processing for increased efficiency

300 units and 3 buildings

• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Encouraged prospective tenants to fill out applications after property tours.
• Conducted background checks on applicants.
• Delivered quick and efficient resolutions by escalating critical issues to property manager.
• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Managed all aspects of lease processing, ensuring accurate documentation and timely completion of agreements.

Worked with ages 0-14

• Developed training and exercise programs to meet individual requirements and team play strategies.
• Ensured safety during training, individual exercises, and equipment usage to prevent facility damage and sports injuries.
• Ran drills and fitness circuits to improve athletes' coordination and skills.