SAMANTHA YOUNG
Fort Worth
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
12
12
years of professional experience
Work History
PSR
Touchstone Medical Imaging
08.2024 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Referral Coordinator
Valora Medical Group
04.2024 - 08.2024
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Processed referral requests from patients, doctors and other health care professionals.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Front Desk Supervisor
MaxHealth Family Medicine
11.2022 - 03.2024
- Facilitated smooth check-in and check-out through proper account handling.
- Led and encouraged team members to learn and improve.
- Adjusted shift coverage when short-handed or due to staff absences.
- Managed front desk maintenance of client records and lab data.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used NextGen and Doctible to schedule appointments for doctor visits and procedures.
Office Administrative Assistant
Hudson Insurance agency - Formally- Health Markets office of Kristen Hudson
11.2017 - 10.2022
- Managed and assisted over 700 clients, Scheduled and planned meetings and appointments, enrolled clients in health insurance, Supplemental insurance and Medicare plans.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Responded to inquiries from callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
Customer Service Rep/ Front Desk Attendant
Airport Area YMCA
06.2014 - 11.2017
- Signing customers in and enrolling future customers in membership plans.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Implemented and developed customer service training processes.
- Developed and updated databases to handle customer data.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
Sales Leader
KID TO KID
05.2013 - 06.2014
- Running the store and helping customers
- Managed CRM system to coordinate information from lead sources.
- Created annual performance-based sales plans organized by sub-markets to drive consistent financial and sales growth company-wide.
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Increased customer engagement to drive interest and boost sales opportunities.
- Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
- Developed and maintained knowledge of current sales and promotions.
- Developed multiple sales strategies to address range of project and customer types.
- Performed inventory control procedures to manage stock.
Education
High School Diploma -
James Bowie
05.2002
Skills
- Ul>
- HIPAA Compliance
- P > Medical Billing
- P > Medical Terminology
- P > Medical Office Administration
- P > Medical Transcription
- P > Correspondence Distribution
- P > Record Preparation
- P > Customer Service
- P > Business Administration
- P > Project Planning
- Teamwork and collaboration
- Flexible and adaptable
- Quality assurance
- Cultural awareness
Personal Information
Title: Medical Front Office Supervisor
References
Available upon request
Timeline
PSR
Touchstone Medical Imaging
08.2024 - Current
Referral Coordinator
Valora Medical Group
04.2024 - 08.2024
Front Desk Supervisor
MaxHealth Family Medicine
11.2022 - 03.2024
Office Administrative Assistant
Hudson Insurance agency - Formally- Health Markets office of Kristen Hudson
11.2017 - 10.2022
Customer Service Rep/ Front Desk Attendant
Airport Area YMCA
06.2014 - 11.2017
Sales Leader
KID TO KID
05.2013 - 06.2014
High School Diploma -
James Bowie
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