Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Zabicki

Butler,PA

Summary

Dedicated and confident office professional with a strong ability to communicate clearly and effectively. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude. Highly organized and efficient in fast paced environments, Ability to prioritize and accomplish objectives with creativity, enthusiasm and humor.

Overview

7
7
years of professional experience

Work History

Advanced Medical Support Assistant

VA Healthcare
01.2023 - Current
  • Develops and maintains effective and efficient communication with patients, interdisciplinary team, VA medical centers, and other agencies
  • Responsible for coordinating patient care outside of VA healthcare, including scheduling appointments, creating/sending referrals, and obtaining records after appointments have occurred
  • Maintains strong working knowledge of contracted providers and facilities outside of VA Healthcare
  • Sending appointment notifications, instructions, and reminder/cancellation letters to patients
  • Responsible for incoming and outgoing faxing and distribution
  • Enters appropriate, complete, accurate information into electronic record (CPRS/VISTA, CTM) and other clinical information systems as appropriate to the area assigned
  • Maintains up to date status on mandatory TMS training

Site Director

OARS
08.2019 - 01.2023
  • Responsible for overall efficient operation of clinical site, but not limited to preparations needed to run clinic.
  • Oversaw clinic prep work including generation of charts, lab requisition preparation, information from the PDMP program,submitting prior authorizations, verifying insurance coverage and copay details.
  • Oversaw patient experience including efficient patient check in, receiving payments, acquiring patient vitals, completing toxicology screening, setting future appointment dates.
  • Performed continuous evaluations of clinic successes and failures, and implemented improvement plans.
  • Provided leadership and direction while communicating, implementing and measuring operational expectations of support staff.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Conducted new hire orientation to verify completion of appropriate paperwork.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Intake Coordinator

Gaiser Addiction Center
04.2016 - 08.2019
  • Responded to intake calls and referrals
  • Completed admission screening and assessments with potential clients
  • Completed daily insurance verification for all active and future clients
  • Coordinated and processed admissions to facility
  • Prepared admission documents for clinical charts
  • Entered appropriate information into electronic health record system
  • Maintained and distributed accurate daily census reports including daily bed holds, change of payer, and transfer/discharge dates
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures
  • Scheduled transportation for client legal, medical and miscellaneous appointments

Education

Butler Area Senior High School
Butler, PA
2010

Skills

  • Ability to multitask efficiently while remaining organized
  • Proficient in Microsoft Office & Google Suite
  • Typing speed 80 WPM
  • Accurate and detailed
  • Maintain strict confidentiality
  • Professional phone etiquette

Timeline

Advanced Medical Support Assistant

VA Healthcare
01.2023 - Current

Site Director

OARS
08.2019 - 01.2023

Intake Coordinator

Gaiser Addiction Center
04.2016 - 08.2019

Butler Area Senior High School

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Samantha Zabicki