Oracle
Samantha Zalepa
Carbondale,CO
Summary
Caring and skilled academic advocate passionate about positively impacting programs and helping participants by providing expert support. Familiar with managment and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
9
9
years of professional experience
Work History
Academic Advocate
Penn Foster Career School
08.2020 - Current
- Responds to student needs via phone, email, text and/or chat in a fast paced call center environment.
- I proactively take full ownership of the student’s circumstance, managing a multi-channel communication toolkit to facilitate student outcomes. In each student interaction, sometimes including escalated scenarios, I endeavor to remove barriers to student success, driving academic progression and managing tuition payments.
- Help students reach there full potential in academics from diverse students to help reach their graduation.
- As a team lead specialist I take escalation calls and help students resolve issues they may be facing. Help direct and lead the team with any work related questions or concerns during and after calls.
- Ashworth brands (cross trained) I take all the chat and email needs of our Ashworth students and fulfill the customer service role when needed to step in as a cross trained employee.
Collections Agent
Genpact
05.2020 - 08.2020
- As a temporary project for Genpact I enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Achieved performance goals on consistent basis.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Bar Manager
Tonys Wine Cellar
11.2017 - 03.2020
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Have an award for bartender of the year from the times leader as a top performing bartender in all of Lackawanna and Luzerne county.
Assistant Director
When I Grow Up Daycare
09.2014 - 04.2018
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated records and files to maintain document compliance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Certification - Science Heath And Nutrition
Ashworth College
Norcross, GA04.2022
Cosmetology - Hair Design
Jolie Hair And Beauty Academy
Wilkes-Barre, PA06.2010
High School Diploma -
Wyoming Area
Exeter Pa06.2008
Skills
Management and Trainer
Accurate and proficient work
Ambition to learn and grow
Great problem solving skills, communication, team building, and coaching
Adapt well to day to day change of work environment in a fast pace work environment
Affiliations
- Nature, Hiking, Yoga, and heathy body and mind .
Software
Timeline
Academic Advocate
Penn Foster Career School
08.2020 - Current
Collections Agent
Genpact
05.2020 - 08.2020
Bar Manager
Tonys Wine Cellar
11.2017 - 03.2020
Assistant Director
When I Grow Up Daycare
09.2014 - 04.2018
Certification - Science Heath And Nutrition
Ashworth College
Cosmetology - Hair Design
Jolie Hair And Beauty Academy
High School Diploma -
Wyoming Area
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