SAMANTHA ZAVALA
CHINO
Summary
Assisted guests with inquiries to create a friendly and inviting environment.
Handled cash transactions accurately and efficiently.
Supported administrative tasks including scheduling, correspondence, and office organization.
Overview
5
5
years of professional experience
Work History
Xalos Night Club
Cashier & Host
Anaheim, CA
09.2021 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Maintained accurate cash drawer balances throughout shifts.
- Greeted customers entering club and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about club policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Coordinated reservations and managed walk ins to optimize seating flow.
- Handled guest inquiries and concerns promptly, ensuring satisfaction during visits.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
JM Music, Inc
Assistant To CEO
Anaheim, CA
09.2021 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
Tacos Chonchis
Cashier
Lake Elsinore, CA
04.2021 - 10.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and carefully bagged purchases to prevent merchandise breakage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions and offered product advice.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Patron Night Club
Bottle Service Waitress
San Bernardino, CA
01.2021 - 07.2021
- Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained and mentored staff on service protocols and beverage knowledge.
- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
- Managed and motivated employees to be productive and engaged in work.
Education
Criminal Justice
Mt San Antonio College
Walnut, CAHigh School Diploma - undefined
Buena Vista High School
Chino, CA05.2018
Law Enforcement
Baldy View Regional Occupational Program
Ontario, CA01.2018
Skills
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Organizational skill
- Fast learner
- Relationship building
- Office administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Xalos Night Club
Cashier & Host
09.2021 - Current
JM Music, Inc
Assistant To CEO
09.2021 - 05.2026
Tacos Chonchis
Cashier
04.2021 - 10.2021
Patron Night Club
Bottle Service Waitress
01.2021 - 07.2021
Criminal Justice
Mt San Antonio College
High School Diploma - undefined
Buena Vista High School
Law Enforcement
Baldy View Regional Occupational Program