Samantha Zepeda
Rialto,Ca
Summary
Encouraging and collaborative manager with talents for team building, leading and motivating, as well as excellent customer relations and driving results. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Offers an open line of communication with team in order to create stronger relationships. Remains Resilient and open minded to help foster a coaching culture environment.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager (Assistant Head Coach)
Asics America Corporation
09.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed incoming shipments effectively, organizing products for easy access and streamlined restocking process.
- Organized and managed payroll and timekeeping operations.
Assistant Manager
Famous Footwear
10.2019 - 10.2021
- Performed Keyholder Tasks Opening and Closing Registers.
- Received and Processed shipments
- Assisted Store Manager in Generating Schedules
- Assisted in Reflowing of Product Focal Points and Visual
- Operate Point of Sale/Cash Handling
- Made sure Weekly KPIs and Sales Goals are Consistently Met.
- Aided in Training/Coaching Part time Talent
- Creates Amazing Customer Connections
DEPARTMENTAL SPECIALIST (SHOE SUPERVISOR)
Kohls Department Store
05.2014 - 09.2019
- Delegated Team to do Specific Jobs for Department
- Freight Merchandising and Unloading of New Products
- Processed Specific Callbacks from Vendors
- Made sure each Brand in Department was Detailed
- Assisted Customers with Online Ordering
- Processed In Store Pickup and Ship from Store Orders
- Operate Point of Sale/Cash handling
- Created Daily ToDo Checklist for Department
- Keep My Stockroom Neat and Organized
Education
High School Diploma -
Fontana High School
05.2013
Skills
- Leadership/Training Abilities
- Fast Paced and Efficient
- Verbal and Written Communications Skills
- Organizational Skills
- Microsoft Office
- Ability to Multitask
- Store Organization
- Stock Management
- Staff Management
- Problem-Solving
- Employee Scheduling
Timeline
Assistant Store Manager (Assistant Head Coach)
Asics America Corporation
09.2021 - Current
Assistant Manager
Famous Footwear
10.2019 - 10.2021
DEPARTMENTAL SPECIALIST (SHOE SUPERVISOR)
Kohls Department Store
05.2014 - 09.2019
High School Diploma -
Fontana High School
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