Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Samantha Zide

Los Angeles,California

Summary

Dynamic and results-oriented with a proven track record at Peet's Coffee, adept in inventory management and team building. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional interpersonal communication and multitasking abilities. Skilled in fostering positive team environments, significantly improving performance and efficiency.

Overview

4
4
years of professional experience

Work History

Barista

Peet's Coffee
Los Angeles, CA
09.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Ensured a positive experience by promptly responding to customer inquiries.
  • Maintained a cheerful demeanor while encouraging customer enjoyment amidst hectic periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Ensured hygiene standards by regular cleaning of counters, appliances, and utensils.
  • Controlled the line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction, and foster loyalty.
  • Maintained regular, consistent attendance, and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • I listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created a wide variety of hot and cold drinks in average shifts, with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement, and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels, and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities, and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing the risk of contamination or illness among customers.
  • Streamlined ordering process, reducing wait times, and increasing customer satisfaction.
  • Fostered a loyal customer base by remembering regulars' orders and preferences, making them feel valued.

KIC (Cashier)

Kreation
Los Angeles, CA
07.2022 - 10.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Completed point-of-sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise, and organized the backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at the front counter, answering questions regarding products.
  • Rotated stock to achieve optimum appeal, and minimize shrinkage.

Office Manager

The Chiropractic Movement
Los Angeles, CA
05.2021 - 09.2021
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, accounts payable/accounts receivable, deposits, and recordkeeping.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Arranged corporate and office conferences for company employees and guests.

Education

Bachelor of Science - Kinesiology

Santa Monica College
Santa Monica, CA
06-2026

High School Diploma -

Beverly Hills High School
Beverly Hills, CA
06-2024

Skills

  • Self-motivated
  • Data entry
  • G Suite
  • Flexible and adaptable
  • Decision making
  • Active listening
  • Team building
  • Interpersonal communication
  • Written communication
  • Multitasking abilities
  • Teamwork and collaboration
  • Training and Development
  • Friendly and outgoing
  • Time management
  • Team player
  • Attention to detail
  • Problem solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Adaptive and creative
  • Inventory management
  • Performance improvement

Accomplishments

  • 4 years of varsity soccer
  • Varsity Soccer Captain
  • 4x Ocean League Champion
  • 3 years of varsity softball
  • All-league softball player
  • Member of the CSF (California Scholarship Federation)
  • Eco club member
  • Interact club member
  • Class of 2024 Senior Class Treasurer
  • Beverly Hills High School Athletics Hall of Fame
  • Beverly Hills High School Female Athlete of the Year 2023-24
  • High School GPA: 4.1

Languages

English
Native/ Bilingual
Hebrew
Limited

Timeline

Barista

Peet's Coffee
09.2023 - Current

KIC (Cashier)

Kreation
07.2022 - 10.2022

Office Manager

The Chiropractic Movement
05.2021 - 09.2021

Bachelor of Science - Kinesiology

Santa Monica College

High School Diploma -

Beverly Hills High School

Similar Profiles

CREATE PROFILE
Samantha Zide