Samantha Himmelhaver
Cashmere
Summary
Dynamic barista trainer with leadership experience at Starbucks, adept at enhancing employee performance through constructive feedback and personalized coaching. Proven ability to manage high-pressure situations, multitask efficiently, and improve customer satisfaction. Skilled in cash handling and time management, fostering a positive and professional work environment.
Organized hospitality professional with track record in creating and executing comprehensive training programs for baristas. Known for enhancing team performance and customer service quality through effective training techniques. Focuses on fostering collaborative team environment and ensuring adaptability to changing operational needs. Expertise in coffee preparation, customer relations, and staff development.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
02.2020 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
Host
Wok About Grill
02.2018 - 01.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Cashmere High School
Cashmere2019
Skills
- Leadership experience
- Employee performance management
- Positive and professional
- Speedy and efficient
- Multitasking and organization
- Time management
- Problem-solving
Timeline
Barista Trainer
Starbucks
02.2020 - Current
Host
Wok About Grill
02.2018 - 01.2021
Cashmere High School
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