Samantha Alise VanderWoude
Lowell,IN
Summary
Detail-oriented Administrative Assistant with over 8 years of customer service experience, and a proven background in management and office administration. Skilled in handling high-pressure environments, with six years in the restaurant industry and two years in management roles. Known for my strong communication, organizational abilities, and dedication to providing exceptional service. Seeking to leverage my experience to further develop management and sales expertise within a dynamic, growth-focused team.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Enterprise Network Group of IN LLC
St Johin , IN
10.2021 - 12.2024
- Handled incoming communications, directing inquiries to appropriate staff. Provide high quality customer service by responding promptly to inquiries, resolving issues, and ensuring a positive client experience.
- Managed scheduling and calendar coordination for senior management.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information. (Evernote)
- Organized and maintained office files and records for easy access.
- Supported team members by coordinating project timelines.
General manager
Ace Pizza
Lansing , IL
08.2018 - 10.2021
- Implemented inventory management systems to optimize stock levels and reduce waste. Prepared weekly product and supply lists, ensuring the restaurant was fully stocked and ready to meet customer demand.
- Created and managed weekly employee schedules to ensure proper staffing for busy shifts and smooth daily operations.
- Oversaw day-to-day store operations, including supervising staff and maintaining a productive work environment.
- Regularly worked 40–50 hours per week, covering shifts and supporting staff to keep operations running smoothly.
- Assisted team members during peak hours by stepping into multiple roles as needed, demonstrating reliability and strong work ethic.
- Supported customer satisfaction by ensuring orders were completed accurately and service standards were met.
Education
High School Diploma -
Thornton Fractional South, Lansing, IL
Lansing, IL 05-2019
Skills
- Microsoft Excel
- Database management
- Schedule coordination
- Data entry
- Customer service
- Time management
- Types 35 wpm
- File organization
Timeline
Administrative Assistant
Enterprise Network Group of IN LLC
10.2021 - 12.2024
General manager
Ace Pizza
08.2018 - 10.2021
High School Diploma -
Thornton Fractional South, Lansing, IL