SAMANTHA ANITA MEDINA

• Working remotely answering pharmacy calls for VISN 12 VA Hospitals
• Entering refill orders in VISTA
• Messaging providers in CPRS and Phone Message Manager
• Tracking packages for patients in CMOP
• Mentoring and training any new onboarding staff
• Participating in meetings and huddles on a weekly basis.
• Alerting pharmacist with patient questions and/or concerns.
• Ensured compliance with VA policies and procedures, maintaining the highest level of professionalism within the team.

• Clinical Pharmacy Technician assisting Clinical pharmacist address therapeutic INR results accordingly and scheduling patients for lab and follow up appointments

As the online role:

• Utilizing the CASH dashboard to make outgoing calls to patients when lab results fall within their goal range
• Conducting a chart review in CPRS and JLV to identify and resolve discrepancies that may need to be communicated with a pharmacist
• Interviewing patients for any possible changes since their last follow up and scheduling their next follow up appointments accordingly
• Entering any clinical findings into CPRS
• Placing lab and new medication orders on behalf of the pharmacist and alerting necessary pact teams when appropriate and/or requested

As the offline role:

• Taking incoming calls from patients and clinic staff
• Receiving and sending out faxes
• Entering Traveling Vet Consults with TVC coordinators when requested
• Forwarding calls to the appropriate clinicians
• Addressing any voicemails, emails and secure messages in My HealtheVet
• Contacting Non-VA facilities for lab results, discharge summaries and any other necessary information needed for the patient
• Utilizing the dashboard report to contact patients with missed lab appointments
• Sending out missed appointment letters when needed
• Assist with mailing out any priority letters and welcome packets.

• Pharmacy technician assisting pharmacist fill and dispense prescription to veterans
• Triage phone calls from veterans
• Sending messages to physicians
• Shipping and receiving prescription packages
• Investigating any out of stocks and missing labels over 10 days old
• Coordinated seamless transitions of care for discharged hospital patients receiving outpatient prescriptions from our pharmacy.
• Assisted in the development of outpatient pharmacy policies, ensuring compliance with state regulations and accreditation standards.
• Decreased wait times for patients by optimizing the use of pharmacy technology and automation systems.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
• Assisted pharmacists with medication compounding, enhancing efficiency in the pharmacy department.
• Increased efficiency in the pharmacy department by effectively managing workload distribution among team members.

• Lead Technician assisting pharmacist enter, fill and dispense prescriptions
• Maintained drug inventory on a daily basis, including ordering medication for out of stocks and replenishment.
• Receiving the order and entering invoice amounts into system.
• Answering phone calls from patients and clinicians.
• Contacting insurance companies for prior authorizations and coverage questions.
• Money handling.
• Achieved increased revenue by expanding product offerings and promoting pharmaceutical services within the community.
• Enhanced customer satisfaction through timely prescription processing,
• Led the department to consistent high performance by setting clear expectations, providing regular feedback, and recognizing individual achievements.
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Trained pharmacy interns and newly hired pharmacy technicians.

• Worked closely with pharmacist, used software and accurately dispense medication
• Entered new patient profiles and prescriptions into software
• Communicated directly with doctor offices via telephone, fax and email
• Provided friendly customer service at prescription drop-off, pick-up counters and drive-thru window
• Received Employee of the month for November 2013.