Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Samantha C. Payne

Samantha C. Payne

Marketing Director / Office Manager
Anaheim,CA

Summary

Highly qualified office manager with over 4 years of experience in the termite and pest control industry. Exceptional office skills and excellent work ethic together create an asset for any company.

Overview

4
4
years of post-secondary education
5
5
years of professional experience

Work History

Office Manager / Marketing Director

The No-Nonsense Termite Company Inc.
Anaheim, CA
06.2015 - 06.2019
  • Answered multi-line phone system properly
  • Logged all chemical usage in an excel spreadsheet and submitted all chemical usage reports to the Structural Pest Control Board multiple times as needed during the week
  • Generated state reports and sent them to the customer via e-mail and postal mail
  • Created and updated all customer files
  • Worked with real estate agents and escrow companies to provide clearances for listed properties
  • Filed all correspondence for employee/customer files
  • Provided gas money to crew as needed and updated fuel log/petty cash ledger for bookkeeping records
  • Wrote checks for material for crew and paid bills/vendors as needed
  • Received payments (cash, check, credit cards, etc.) and generated invoices via Quickbooks
  • Created bank deposits/petty cash withdrawals after logging in all incoming checks to bookkeeping spreadsheets/check ledger
  • Assisted with payroll via Quickbooks
  • Maintained the daily schedule for crew and dispatched crew every morning
  • Provided IT support for entire office
  • Purchased office supplies/office equipment as needed
  • Trained all office employees
  • Managed all marketing for company (website, business cards, print and digital advertisements, social media, brand awareness, etc.)
  • Assisted with any projects and tasks as directed by upper management
  • Developed metrics and measured success in order to further penetrate marketplace (Yelp for business owners, Home Advisor, Angie's List, etc.)
  • Analyzed market trends with lead providers with an eye for competitive landscape to understand opportunities and potential value
  • Initiated and noted meeting minutes for (2) hour sessions with sales team leaders and owner to brainstorm new ideas and promotional strategies every month
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Devised marketing plans using digital strategies, print advertising and word of mouth tactics

Retail Associate

P.S From Aeropostale
Santa Ana, CA
07.2012 - 03.2013
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Used POS system to process sales, refunded payments for returned items/processed exchanges, online orders and gift card activations
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products when necessary
  • Promoted customer loyalty and consistent sales by delivering friendly service and promoting additional products
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Replenished sales floor merchandise and organized shelves, racks, etc. for optimal appearance
  • Balanced and organized cash register by handling cash, counted change and assisted with bank deposits

Education

Associates Degree (transfer To 4 Year University) - Journalism

Fullerton College
Fullerton, CA
08.2017 - Current

Diploma -

Desert Sands Charter High School
Anaheim, CA
01.2015 - 06.2015

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Type 85 wpm / 10 key by touch

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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Associates Degree (transfer To 4 Year University) - Journalism

Fullerton College
08.2017 - Current

Office Manager / Marketing Director

The No-Nonsense Termite Company Inc.
06.2015 - 06.2019

Diploma -

Desert Sands Charter High School
01.2015 - 06.2015

Retail Associate

P.S From Aeropostale
07.2012 - 03.2013

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Samantha C. PayneMarketing Director / Office Manager