Samantha C. Payne
Marketing Director / Office Manager
Anaheim,CA
Summary
Highly qualified office manager with over 4 years of experience in the termite and pest control industry. Exceptional office skills and excellent work ethic together create an asset for any company.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Office Manager / Marketing Director
The No-Nonsense Termite Company Inc.
Anaheim, CA
06.2015 - 06.2019
- Answered multi-line phone system properly
- Logged all chemical usage in an excel spreadsheet and submitted all chemical usage reports to the Structural Pest Control Board multiple times as needed during the week
- Generated state reports and sent them to the customer via e-mail and postal mail
- Created and updated all customer files
- Worked with real estate agents and escrow companies to provide clearances for listed properties
- Filed all correspondence for employee/customer files
- Provided gas money to crew as needed and updated fuel log/petty cash ledger for bookkeeping records
- Wrote checks for material for crew and paid bills/vendors as needed
- Received payments (cash, check, credit cards, etc.) and generated invoices via Quickbooks
- Created bank deposits/petty cash withdrawals after logging in all incoming checks to bookkeeping spreadsheets/check ledger
- Assisted with payroll via Quickbooks
- Maintained the daily schedule for crew and dispatched crew every morning
- Provided IT support for entire office
- Purchased office supplies/office equipment as needed
- Trained all office employees
- Managed all marketing for company (website, business cards, print and digital advertisements, social media, brand awareness, etc.)
- Assisted with any projects and tasks as directed by upper management
- Developed metrics and measured success in order to further penetrate marketplace (Yelp for business owners, Home Advisor, Angie's List, etc.)
- Analyzed market trends with lead providers with an eye for competitive landscape to understand opportunities and potential value
- Initiated and noted meeting minutes for (2) hour sessions with sales team leaders and owner to brainstorm new ideas and promotional strategies every month
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics
Retail Associate
P.S From Aeropostale
Santa Ana, CA
07.2012 - 03.2013
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Approached browsing customers to initiate conversations to determine buying preferences
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Used POS system to process sales, refunded payments for returned items/processed exchanges, online orders and gift card activations
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products when necessary
- Promoted customer loyalty and consistent sales by delivering friendly service and promoting additional products
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Replenished sales floor merchandise and organized shelves, racks, etc. for optimal appearance
- Balanced and organized cash register by handling cash, counted change and assisted with bank deposits
Education
Associates Degree (transfer To 4 Year University) - Journalism
Fullerton College
Fullerton, CA 08.2017 - Current
Diploma -
Desert Sands Charter High School
Anaheim, CA 01.2015 - 06.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Type 85 wpm / 10 key by touch
Print/Digital Advertisements
Bookkeeping
Customer serviceMarketingOrganizational skillsOffice systems management
Outbound telephone marketing
Opening and closing offices
Digital marketing expert
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Associates Degree (transfer To 4 Year University) - Journalism
Fullerton College
08.2017 - Current
Office Manager / Marketing Director
The No-Nonsense Termite Company Inc.
06.2015 - 06.2019
Diploma -
Desert Sands Charter High School
01.2015 - 06.2015
Retail Associate
P.S From Aeropostale
07.2012 - 03.2013