Samantha Elizabeth Cardenas
Susanville,CA
Summary
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Manager's Assistant with 5 years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory. Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
13
13
years of professional experience
Work History
Dietay Aid
Lassen Nursing And Rehabilitation
12.2022 - Current
- Served meals to 78 residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Distributed food during busy peak periods to drive customer satisfaction.
- Reported and documented resident changes in consumption or behaviors.
- Monitored food safety and sanitation standards in food service areas.
- Detected disposition of spoiled food and other unusual conditions.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Preserved inventory of nutrition-related supplies and equipment.
- Developed and maintained accurate nutrition records and databases.
- Participated in medical staff meetings and other committees related to nutrition care.
Crew Member
Papa Murphy's
08.2022 - 12.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
ASSISTANT MANAGER
Speedway Express
09.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
ASSISTANT MANAGER
Round Table Pizza
09.2017 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
HOTEL DESK CLERK
Bronco Billy's Casino
09.2015 - 10.2016
- Ensured compliance with all safety regulations established by the organization
- Utilized problem solving skills to resolve customer complaints quickly and effectively
- Maintained up-to-date knowledge of hotel services, amenities, room locations, and rates
- Verified identification of customers when processing transactions or issuing keys
- Processed payments accurately and efficiently, utilizing cash register systems
- Compiled accurate records of all transactions completed during each shift period
- Developed comprehensive understanding of hotel policies and procedures for handling guest issues
- Answered incoming calls promptly, routing them appropriately within the hotel's departments
- Coordinated with housekeeping staff on availability of rooms for incoming guests
- Assisted guests with inquiries regarding local attractions and directions
- Monitored lobby traffic patterns throughout shift, ensuring security protocols were followed
- Tracked inventory levels of supplies needed at the front desk such as stationery items
- Managed multiple tasks simultaneously while maintaining attention to detail
- Responded promptly to emails from guests regarding their reservations or special requests
- Maintained an organized filing system for documents related to customer accounts
- Provided excellent customer service to ensure guest satisfaction
- Assisted other team members in completing their assigned duties in a timely fashion
- Updated guest profiles as necessary in the computer system database
- Greeted guests in a professional and courteous manner, providing assistance with check-in and check-out processes
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
KENNEL TECHNICIAN
Compassion Animal Hospital
03.2013 - 05.2015
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
HOSTESS
The Colorado Grande Casino And Hotel
05.2013 - 03.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
- Stored supplies safely and securely to prevent theft and damage.
- Increased workplace safety by immediately reporting potential hazards.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Resolved guest inquiries punctually and politely for professional customer service.
HOUSEKEEPER
The Hampton Inn
01.2014 - 03.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
INVENTORY MANAGEMENT SYSTEM ASSOCIATE
Walmart
06.2013 - 12.2013
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
CASHIER
The Royal Gorge
03.2013 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Delivery Driver
Domino's Pizza
06.2011 - 12.2012
- Perform pre-trip examination of vehicle and drive personal or employee owned vehicle to deliver customer orders in time
- Pack pizzas and related products and deliver to customer's premises
- Sell pizzas and products over well-known routes and collect payment of delivered pizzas
- Collect cash and coupons from customers and receive signature with necessary verification of ID for credit card account transactions
- Promote pizza products, distribute door hangers and promotional materials
- Communicate with central pizza office by means of cellular telephone
- Document and keep record of information on pick-ups and deliveries, automobile mileage, fuel costs and any problems encountered
- Reason for Leaving: Went out of Business .
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
DELIVERY DRIVER
Mongiamos Pizza
05.2012 - 10.2012
- Perform pre-trip examination of vehicle and drive personal or employee owned vehicle to deliver customer orders in time
- Pack pizzas and related products and deliver to customer's premises
- Sell pizzas and products over well-known routes and collect payment of delivered pizzas
- Collect cash and coupons from customers and receive signature with necessary verification of ID for credit card account transactions
- Promote pizza products, distribute door hangers and promotional materials
- Communicate with central pizza office by means of cellular telephone
- Document and keep record of information on pick-ups and deliveries, automobile mileage, fuel costs and any problems encountered
- Reason for Leaving: Upward Mobility
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
CASHIER
The Royal Gorge
03.2012 - 05.2012
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Assisted with training and mentoring new team members
- Delivered exceptional customer service at all points of contact
- Enforced store safety and cleanliness standards, reducing hazards
- Processed customer orders and ensured the accuracy of their purchases
- Counted and balanced cash drawer at the beginning and end of each shift
- Greeted and informed customers of products, fostering positive store experiences
- Handled customer complaints and inquiries in a courteous and efficient manner
- Built and maintained positive working relationships with co-workers
- Developed strong customer service skills by providing efficient and accurate service
- Resolved and de-escalated issues to address customer concerns
- Maintained inventory and store visual presentation to meet customer needs
- Developed strong customer relationships to support satisfaction and loyalty
- Provided excellent customer service by greeting customers and offering assistance
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Used POS system to complete purchases for customers
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
- Resolved customer complaints professionally in accordance with company policy.
Customer service
CREW MEMBER, Wendy's, 1101 Royal Gorge
04.2010 - 05.2011
- Including working order counters, registers and drive-thru windows
- Multitasking in the kitchen, quickly preparing food made to order
- Oversee activities directly related to making products or providing services
- Perform cleaning duties in the restaurant seating area, restrooms, and kitchen
- Perform sales floor work, such as greeting or assisting customer, stocking shelves, or taking invent tory
- Helping to show new employees various aspects of job duties
- Operate and clean large-volume cooking equipment such as the grills, deep-fat fryers, and shake machines
- Reason for Leaving: Upward Mobility
Education
Lassen High School
Canon City, COAssociate of Science - ADMINISTRATIVE JUSTICE
Lassen Community College
Susanville, CA05.2020
Canon City High School
Cañon City, CO05.2011
Skills
- Game Preparation
- Program Improvements
- Issue Resolution
- Dietary Problem Identification
- Sanitization
- Managing Scenes
- Customer Relationship Management
- Lead Generation
- Invoice Reconciliation
- Time Management
- Strategic Planning
- Increasing Savings
- Staff Retention
- Workforce Scheduling
- Agile Methodology
- Corrective Action Recommendations
- Inspection and Examination
- Inspection Procedures
- ASME Standards
- Inspection Protocols
- Word Processing
- Database Maintenance
- Monitoring Visits
- Technical Documentation
- Audit Reports
- Equipment Troubleshooting
- Maintaining Clean Premises
- Operating Cash Registers
- Selling Gasoline
- Company Guidelines
Timeline
Dietay Aid
Lassen Nursing And Rehabilitation
12.2022 - Current
Crew Member
Papa Murphy's
08.2022 - 12.2022
ASSISTANT MANAGER
Speedway Express
09.2020 - 03.2022
ASSISTANT MANAGER
Round Table Pizza
09.2017 - 05.2020
HOTEL DESK CLERK
Bronco Billy's Casino
09.2015 - 10.2016
HOUSEKEEPER
The Hampton Inn
01.2014 - 03.2014
INVENTORY MANAGEMENT SYSTEM ASSOCIATE
Walmart
06.2013 - 12.2013
HOSTESS
The Colorado Grande Casino And Hotel
05.2013 - 03.2015
KENNEL TECHNICIAN
Compassion Animal Hospital
03.2013 - 05.2015
CASHIER
The Royal Gorge
03.2013 - 05.2013
DELIVERY DRIVER
Mongiamos Pizza
05.2012 - 10.2012
CASHIER
The Royal Gorge
03.2012 - 05.2012
Delivery Driver
Domino's Pizza
06.2011 - 12.2012
Customer service
CREW MEMBER, Wendy's, 1101 Royal Gorge
04.2010 - 05.2011
Lassen High School
Associate of Science - ADMINISTRATIVE JUSTICE
Lassen Community College
Canon City High School
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