Samantha G Gutierrez
Midland,TX
Summary
Sales and Managment personnel with extensive knowledge of customer service and office etiquette. Adept at resolving guest conflict, with strong communication skills. Consistent and organized with a professional demeanor. References upon request.
Overview
12
12
years of professional experience
Work History
Fuel Dispatcher
Delta Fuel Company
02.2024 - Current
- Calculated and gave correct pricing after each and every fuel delivery to the cent in a timely matter.
- Collaborated with billing with uploading and correcting every and each delivery and bill of lading paperwork.
- Optimized fuel distribution by closely monitoring inventory levels and coordinating deliveries.
- Enhanced customer satisfaction by ensuring timely and accurate dispatch of fuel orders.
- Streamlined communication with drivers, resulting in improved efficiency for pickups and deliveries.
- Managed daily operations for a busy fuel dispatch center, overseeing scheduling and logistics.
- Developed comprehensive reports to track fuel usage trends for informed decision making.
- Monitored local weather conditions to anticipate potential disruptions in the transportation network, proactively adjusting schedules as needed.
- Played a key role in developing contingency plans for unexpected events such as equipment failures or supply chain disruptions, ensuring business continuity.
- Directed dispatching, routing, and tracking numerous fleet vehicles.
- Answered phone calls and responded to customer emails.
- Received new orders, prepared documentation, and assigned personnel.
Dispatcher
Silver Logistics
09.2023 - 02.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with loading facilities, Wells, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Numerous fleet vehicles.
- Maintained professional relationship with Coordinators, Mechanics and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls or messages in a electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Sent out drivers to assist Numerous drivers hourly callers based on locations, needs and worker availability.
- Monitored vehicle locations to coordinate timely arrivals.
Manager
Tj's Seafood
01.2022 - 09.2023
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Segregated products according to color, size and grade.
- Discarded defective matters into waste.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Analyzed temperatures for safety and quality and monitored temperature conditions for stability.
- Priced orders daily by correctly wrapping, weighing and labeling cuts.
- Increased sales by educating customers on preparation and overall choices.
- Perform inspections and check temperature environment to maximize food safety.
- Prepared numerous customized orders, cut requests and wholesale / catering services daily.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Maintained inventory count, tracked usage and documented variances.
- Occasionally assisted in catering events and venue set up.
Restaurant Expo
Las Palmas
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Arranged and prepared all plates for customers to offer memorable experiences to guests and foster repeat business.
- Supervised restocking of kitchen services.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
Store Manager
Electronic Center
01.2013 - 06.2017
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sales.
- Supervised 50 plus guests at front counter daily, answering questions regarding products.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Have worked with this company through years In between life occurrences.
Sales / Warehouse, Dock Cordinator
Airgas LLC
01.2019 - 04.2020
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Prepared contracts, invoices and shipping documents.
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Stored and stocked pallets weighing up to 1,000s of pounds to keep warehouse clean and organized.
- Performed pre-shift and post-shift inspections of dock equipment.
- Devised and implemented improvements to reporting procedures.
Builder Sales
Legacy Vinyl Windows
05.2018 - 12.2018
- Sales department with knowledge of order entry.
- Full comprehension on making copies, sending faxes, and handling all ingoing and outgoing correspondence.
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Delegated assignments based on apartment plans, project needs and knowledge of individual team members.
- Completed accurate material and labor estimates for jobs with $ Amount + budgets.
- Fully cooperated with many companies to deliver team-oriented atmosphere, which enabled completion of large-scale projects.
Education
Associate of Arts - Culinary
Collin College
Plano, TXSkills
- Computer and Internet literacy
- Written and verbal communications
- Reliability
- Organization focused
- Problem solving
- Interpersonal skills
- Competitive
- Hiring and Training
- Inventory Control
- Multi-tasking
- Order entry
- Problem solving
- Sales
- Spanish fluency
Timeline
Fuel Dispatcher
Delta Fuel Company
02.2024 - Current
Dispatcher
Silver Logistics
09.2023 - 02.2024
Manager
Tj's Seafood
01.2022 - 09.2023
Sales / Warehouse, Dock Cordinator
Airgas LLC
01.2019 - 04.2020
Builder Sales
Legacy Vinyl Windows
05.2018 - 12.2018
Store Manager
Electronic Center
01.2013 - 06.2017
Restaurant Expo
Las Palmas
Associate of Arts - Culinary
Collin College
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