- I enjoy cooking for friends and family gatherings
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I like trying new recipes and food trends
- I enjoy drawing and Painting
- I have a passion for photography and editing photos
- I have a passion for Creative Writing
Samantha Hess
Arlington Heights
Summary
I am a career driven individual with a diverse skillset who is looking to be an asset for my future career.
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success. Professional in customer communication with strong focus on delivering results. Skilled in active listening, problem-solving, and maintaining positive client interactions. Reliable team player, adapting effectively to changing needs and priorities. Known for maintaining high standards and ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Dispatcher
Althoff Home Services
07.2022 - 07.2024
- As a dispatcher for Althoff my key responsibilities include but are not limited to: Scheduling repairs, inspections and meetings while confirming parts for repairs have been received
- Providing top customer service to our customers and vendors while ensuring all schedules meet required dates and deadlines
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Always staying on top of inventory for technicians trucks and confirming they have all necessary items at all times, as well as ensuring they can get any items needed if not available to them on their trucks
- Learned and adapted quickly to new technology and software applications.
- Received and dispatched calls for emergency services
- Created daily reports detailing response times, call volumes, and other pertinent information
- Provided timely updates to customers regarding their orders or requests
- Resolved customer complaints related to service issues or delays
- Managed a large volume of phone calls while ensuring accuracy in data entry
- Supervised driver dispatching, route planning and vehicle tracking for over 22 drivers.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Loan Servicing Representative
Dovenmuehle Mortgage Inc
02.2021 - 07.2022
- As a Loan Servicing Rep for Dovenmuehle Mortgage my key responsibilities included but were not limited to providing ongoing support to borrowers experiencing financial hardship, offering tailored solutions to assist in maintaining their loans current status.
- Maintained detailed records of borrower interactions, enabling the efficient retrieval of pertinent information when needed for future reference or auditing purposes.
- Collaborated with underwriting team to expedite loan approvals, ensuring customer satisfaction and timely closings.
- Streamlined borrower communication, addressing concerns and providing timely updates on loan status.
- Reduced delinquencies by implementing effective collection strategies for past-due accounts.
- Promoted cross-functional teamwork by collaborating with sales representatives to identify opportunities for upselling products and services.
- Assisted borrowers in navigating the complex world of mortgage financing, helping them understand their repayment options more clearly.
- Enhanced loan servicing efficiency by accurately reviewing and processing loan documents.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Chats via the website in a timely matter, while multi-tasking by viewing their account in software MSP and gathering the information the customer is inquiring about.
- Making sure to hit the days goals of a certain amount of chats by taking multiple chats at a time, ensuring giving correct data for each customers account.
- Keeping sensitive information safe and protected and giving the best customer service as a chat rep.
Front Office Secretary/Office Manager
Supply
01.2017 - 02.2021
- As a Front Office Secretary/Office Manager for Strut & Supply/S&S International/Epoxy Sealing my key responsibilities included but were not limited to: Greeting customers and creating their orders and finalizing payments
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved document organization through implementation of an effective digital filing system.
- Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
- Facilitated smooth communication between departments by acting as a liaison for interdepartmental requests.
- Managed all incoming mail correspondence, distributing items appropriately while maintaining privacy standards.
- Supported event planning initiatives, coordinating logistics and contributing to successful execution of events.
- Managed appointment scheduling for staff, ensuring optimal time management and increased productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed high-volume order entries, ensuring timely completion and client satisfaction.
- Coordinated with shipping departments to guarantee on-time delivery of all orders.
- Developed strong relationships with vendors, negotiating favorable pricing and terms for bulk purchases.
Technical Administrator (Temporary)
Medela LLC
06.2016 - 01.2017
- For Medela LLC my key responsibilities included but were not limited to: Creating task spreadsheets, formatting information sheets and creating specification drawings for production use
- Ensuring I meet the deadlines for all specs and spreadsheets for production
- Monitored system performance and implemented necessary upgrades or changes
- Created documentation on all procedures performed as part of system administration tasks
- Created documentation on all procedures performed as part of system administration tasks
- Assisted in the design of network architecture that met current needs while allowing for future growth opportunities.
- Developed custom scripts for automating routine tasks, reducing manual efforts and error rates.
- Attended meetings to deliver status reports to key stakeholders.
- Streamlined workflow by developing and maintaining CAD libraries and templates, improving overall project efficiency.
- Expedited project completion by providing timely support for design modifications based on client feedback or regulatory requirements.
Customer Service Desk Associate
Jewel Osco
10.2013 - 08.2015
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Woodstock North Highschool
Woodstock, IL05-2014
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Route planning
- Schedule coordination
- Meeting planning
- Teamwork
- Multitasking
- Accounting and bookkeeping
- Office administration
- Documentation and recordkeeping
- Confidentiality and data protection
- Excel spreadsheets
- Team leadership
- Purchase order creation
- Shipping coordination
- Logistics management
Interests
Timeline
Dispatcher
Althoff Home Services
07.2022 - 07.2024
Loan Servicing Representative
Dovenmuehle Mortgage Inc
02.2021 - 07.2022
Front Office Secretary/Office Manager
Supply
01.2017 - 02.2021
Technical Administrator (Temporary)
Medela LLC
06.2016 - 01.2017
Customer Service Desk Associate
Jewel Osco
10.2013 - 08.2015
High School Diploma -
Woodstock North Highschool
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