Samantha J. Blanchard
Gorham,ME
Summary
Knowledgeable and dedicated client service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Private Nanny
The Richardsons
08.2022 - Current
- Provides customized and personalized childcare for their children in their home or mine.
- Administers one-on-one care and meets the physical, emotional, social, and intellectual needs of the children.
- Contributes to a safe, caring, nurturing, and stimulating environment in which the children thrive and develop.
- Transports children to and from activities, and plans the children’s daily schedule.
- Assist with additional household tasks, such as light cleaning, cooking, housekeeping, and laundry.
Health Insurance Agent
Independent Life
08.2021 - 12.2021
- Calling new and existing clients to scheduling meetings to review any current life insurance policies.
- Review clients current needs as well as future financial needs.
- Presenting policies with features and benefits customized to each client and their family.
- Performing field medical underwriting before selecting products to present to ensure the best recommendations.
- Protect families financially with the products they need and can afford.
Appointment Coordinator
Bill Dodge Auto Group
08.2018 - 07.2021
- Offering a positive, professional and upbeat customer service experience.
- Expedited inbound and outbound auto service appointment calls.
- Working in a heavily active office that coordinates appointments for multiple locations as well as eight different manufacturing brands.
- Knowledge of each Manufacturer's service warranties and recommended services that may be due.
- Multitasking when scheduling including pre-ordering parts for upcoming appointments, constant communication with the Service Advisors, Service Managers and parts departments.
- Achieving department goals that are set forth daily, weekly and monthly.
- Delivering end of day reports to management.
Waitress
Stockhouse
05.2017 - 08.2018
- Serving guests, hosting, busing and overall multitasking in a busy fast paced restaurant.
- Providing a great customer service experience while being well organized.
- Efficiency and accurately handling tables with guest parties ranging from 2-40 guests.
- Responsible for money handling when closing out guests and dividing multiple checks.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Child Care Provider
Self-employeed
03.2014 - 06.2017
- Creating an educational and engaging curriculum including age appropriate activities and projects.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Assisted in potty training and other daily hygiene activities to support child development.
- Providing tools for the children to learn and explore their own freedom, nature and creativity while still offering enough structure to have them amply prepared for Kindergarten.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Internet Sales Assistant
Rowe Ford
10.2011 - 04.2012
- Responsible for making follow up calls to potential buyers and lessees from internet leads.
- Assisted customers with prompt and polite support over the phone or through email or live chat platform.
- Coordinating appointments with the assigned sales advisor to help leads turn to sales.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Internet Sales & Business Development Manager
Bill Dodge Auto Group
03.2005 - 03.2011
- Working with my team to create and developed the process for handling the growing market of online automobile shopping.
- Responsible for sending customer quotes that are quick, personal, and accurate.
- Corresponding with customers professionally via email and phone to provide information, set appointments, and expedite the sell the vehicles over the internet and phone.
- Responsible for creating content and sending sales marketing emails.
- Managing the Internet Sales Team and coordinating their schedules.
- Responsible for setting and helping achieve department goals.
- Responsible for hiring the dealership's receptionists team and their schedules.
- Managing the after sales follow up programs and procedures.
- Manage all incoming sales calls and customer satisfaction calls.
- Data entry
- Printing and updating the sales team's daily work plans.
- Training sales staff on company procedures and salesmanship.
Childcare Teacher
Little Footsteps Childcare
05.2004 - 03.2005
- Leading a classroom of up to 16 school aged children.
- Creating and organizing educational activities daily.
- Help with homework.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Cover other classrooms during breaks.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
Waitress
Applebee's
10.2003 - 09.2004
- Serving multiple tables during busy lunch and dinner times.
- Hostess and greeting incoming customers and seating them through the correct rotation of servers.
- Greeted new customers, discussed specials, and took drink orders.
- Cleaning duties and busing tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Receptionist/ Cashier
Miller Auto Group
10.2003 - 09.2004
- Providing positive, upbeat customer service skills when answering the phones and directing them to the correct departments.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Cashing out customers after their service visits.
- Organizing and filing service documents.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Childcare Provider
Central Vermont Medical Center Child Care Center
01.2001 - 01.2003
- Nurturing and caring for children ranging from ages 0-8.
- Creating lesson plans and helping organize group projects.
- Positive and informative communication with parents or guardians both verbally and written.
- Dependably opening and closing the center daily.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Assisted in potty training and other daily hygiene activities to support child development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Provider
Watch'em Grow Daycare, Child Care
06.2001 - 10.2001
- Dependably opened the center daily, warmly greeting parents and children.
- Met with parents about daily activities, positive developments, and issues.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and guided age-appropriate tasks like reading, crafts and projects.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Personal Care Provider
Upper Valley Services
04.2001 - 09.2001
- Assist clients with neurodevelopmental disorder and or physically limitations with their daily routines, such as personal care, community integration and socialization.
- Provide supervision and assistance for daily or over nights on weekends in absence of the Primary Caregiver.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
Education
Licenced Life and Health Insurance Produce -
Course in Child Development -
Johnson State College
Graduate -
Spaulding High School
Skills
- Client Needs Assessment
- Computer Use
- Team Cooperation
- Customer Assistance
- Communication Strategies
- Regulating Schedules
- Language Skills Development
- Documenting Communications
- Energy and Physical Stamina
- Time Management
- Documentation and Recordkeeping
- Exceeding Customer Expectations
Accomplishments
- September 2008: GM Certified Internet Dealer Training-Online May 2008: Saturn/GM Internet Dealer Training in Boston MA March 2008: Cars.com Internet Marketing Training in South Portland ME December 2006: ADP/CRM Training in Atlanta GA January 2002: Protective Service Training April 2002: Emergent Curriculum Training October 2002: Two day VAEYC Conference in Killington VT November 2002: Three day NAEYC Conference in NY, NY December 2002: CPR/ First Aid Certification March 2003: Cystic Fibrosis Training
Timeline
Private Nanny
The Richardsons
08.2022 - Current
Health Insurance Agent
Independent Life
08.2021 - 12.2021
Appointment Coordinator
Bill Dodge Auto Group
08.2018 - 07.2021
Waitress
Stockhouse
05.2017 - 08.2018
Child Care Provider
Self-employeed
03.2014 - 06.2017
Internet Sales Assistant
Rowe Ford
10.2011 - 04.2012
Internet Sales & Business Development Manager
Bill Dodge Auto Group
03.2005 - 03.2011
Childcare Teacher
Little Footsteps Childcare
05.2004 - 03.2005
Waitress
Applebee's
10.2003 - 09.2004
Receptionist/ Cashier
Miller Auto Group
10.2003 - 09.2004
Provider
Watch'em Grow Daycare, Child Care
06.2001 - 10.2001
Personal Care Provider
Upper Valley Services
04.2001 - 09.2001
Childcare Provider
Central Vermont Medical Center Child Care Center
01.2001 - 01.2003
Licenced Life and Health Insurance Produce -
Course in Child Development -
Johnson State College
Graduate -
Spaulding High School
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