Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Languages
Timeline
Generic

Samantha Jareno

Weston,FL

Summary

Reliable business professional with experience in performance, process improvement, and customer services. Proven track record of successfully streamlining business operations and reducing costs. Proficient in analyzing data to identify trends and developing strategies to improve efficiency. Skilled at mentoring staff, integrating ideas, and customizing approaches to support specific means and goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Performance Business Consultant and Small Business

Coaching Vibes, LLC.
04.2018 - Current
  • Enhance client achievements by providing guidance and support tailored to their professional abilities.
  • Engage in discussions and practical exercises to align with company values and ensure exceptional client service.
  • Reinforce the significance of making positive impressions by projecting a favorable emotional demeanor and image.
  • Aid individuals in understanding the dynamics behind being stuck in certain situations and excelling in others.
  • Analyze and delineate the cognitive patterns enabling individuals to achieve remarkable feats, fostering learnability for others.
  • Cultivate assertiveness through thecultivation of stronger relationships with both customers and team members.
  • Assess departmental performance individually and collaborate with leadership to refine processes, procedures, and protocols.
  • Establish and nurture productive relationships with industry partners to advance business objectives.
  • Guide business-wide decision-making to uphold the company's mission.
  • Foster enduring client relationships through consistent reinforcement.
  • Support community outreach initiatives by collaborating with local organizations and community groups.
  • • Oversee strategic workforce planning, goal setting, performance evaluation, staffing, and benefits administration.
  • • Provide staff training, coaching, and mentorship to ensure smooth transitions with new programs and adaptability to change.
  • • Define project timelines and ensure team adherence to schedules for timely milestone completion.
  • • Develop communication skills and strategies through interactive consultations and exercises.
  • • Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.

Network Marketing Sales Representative

World Crown
11.2015 - 02.2018

• Generated new leads through networking and attending industry events.

• Listened to customer needs and desires to identify and recommend optimal products.

• Developed and implemented marketing plans to increase brand awareness and drive sales.

• Provided exceptional services and pleasant shopping experiences to retail customers.

• Collaborate with sales teams to understand customer requirements, promote the sale of company products, and provide sales support.

• Principles and methods for showing, promoting, and selling products or services Include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Performed initial client assessment and analysis to begin the research process.

• Responded to customer requests via telephone and email.

• Develop, present, or respond to proposals for specific customer requirements, including requests for proposal responses and industry-specific solutions.

• Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs and inform them about product pricing, availability, and advantages.

Assistant Montessori Teacher

Montessori Academy
09.2012 - 06.2014

• Encouraged children to interact with each other and participate in group activities.

• Maintained a tidy and clean classroom consistent with safety and health standards.

• Assisted teacher with developing a creative program suitable for preschool children.

• Assisted the teacher during class by redirecting children to work and aiding children who needed help.

• Works with the teacher to prepare the environment each morning.

• Supervises children on the playground.

• Provided direct instruction and remedial help as directed by the teacher.

• Helps children to work cooperatively in an atmosphere of respect, using models of behavior and intervention demonstrated by the teacher.

• Helps teachers make materials and plan activities.

• Reports accidents and concerns immediately to the teacher.

• Works with the teacher to learn about the philosophy of Montessori to further understand the goals of the class and the school.

• Attends open houses and teacher in-service as directed in the contract.

Small Business Owner

Centro De Cuido Y Desarrollo Infantil San Patricio
06.2008 - 06.2011

• Develop an age-appropriate educational curriculum for children aged three months to five years in a daycare environment.

• Manage all business records related to daycare operations, including financial records, enrollment data, and staff documentation.

• Keep parents informed about daycare activities, policies, enrollment procedures, and their child's progress.

• Maintain a safe environment for children by complying with health and safety regulations. Enhance staff skills and knowledge through coordinated training programs.

• Manage HR tasks of hiring, training, and evaluating staff while implementing guidelines and procedures to maintain a positive work environment and promote staff confidence.

• Create and execute marketing plans to attract new families and expand enrollment by highlighting the daycare's unique features and benefits.

• Review and approve menu plans to meet nutritional requirements and accommodate children's dietary needs and preferences.

• Maintain a safe and clean daycare facility by overseeing maintenance, repairs, and renovations. Coordinate with vendors and contractors to address facility-related issues promptly.

CTLFC - Export Customer Team Logistics & Financial

Procter & Gamble Company
05.2007 - 04.2008

• Total Order Management: Sales Order, Purchase Orders, Coordinating the Chronological Events of the Shipment, Sailing and Arriving for the BVI and IAMS Central America Market.
• Customer claims verification and approval.
• Account Receivables Export Customers: IAMS Central America Market and Dominican Republic Entity.
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Entered details such as payments, account information, and call logs into the computer system.
• Responded to customer requests via telephone and email.
• Management of the Royalties Invoices.
• Deduction Report of the department.
• Claim Log Report of the department.
• Customer claims verification and approval.

Credit Analyst (Merge With Procter & Gamble)

Gillette De Puerto Rico
01.2006 - 05.2007

• Conducted regular reviews of customer files to ensure timely and accurate receivables.
• Managed overdue payments by proactively contacting customers for collections and assessing their liabilities.
• Reconciled customer billings and statements to maintain financial accuracy.
• Provided comprehensive clerical and administrative support, including processing payments, tracking outstanding balances, and generating detailed reports.
• Conducted detailed credit reviews on corporations to manage credit exposure effectively and make informed decisions regarding extending lines of credit.
• Evaluated the credit risk of potential customers by meticulously analyzing their financial statements and requesting additional financial documentation as needed.

Education

Master of Science - Industrial/Organizational Psychology

Carlos Albizu University
Miami, Florida
05.2025

Bachelor of Science - Business Administration And Management

University Of Puerto Rico, Cayey Campus
Cayey, Puerto Rico
06.1998

High School Diploma -

Carvin School
Carolina, Puerto Rico
05.1992

Skills

  • Small business operations
  • Business Planning
  • Scheduling
  • Performance Improvement
  • Goal Setting
  • Regulatory Compliance
  • Team Collaboration and Leadership
  • Employee Training
  • Customer Service
  • Labor Relations
  • Verbal and written communication
  • Employee Motivation

Accomplishments

  • Documented and resolved P&G Royalties invoices by proactively collecting overdue payments. This involved contacting customers for collections and assessing their liabilities.
  • Supervised a team of nine staff members in the children's daycare.
  • Successfully collected pending Gillette customer payments during the merge with Procter & Gamble.

Affiliations

  • ATD Membership
  • SHRM Membership
  • SIOP Membership
  • APA Membership

Certification

  • Six Sigma Online Certification, Educate 360 Professional Training Partners. White Belt Certification.
  • Research Plan Workshop Certificate of Completion, Carlos Albizus University, Title V Graduate Student Center, two research proposals:

a) Is perfectionism the cause of burnout in Latina female leaders within South Florida organizations?

b) Neurolinguistic Programming Training on Customer Service Job Performance

  • Master Practitioner Of Neuro- Linguistic Programming, The Tad James Co., LLC - Completed 130 hours (4 certifications).

Certified Master Practitioner of NLP Training

Master Coach of NLP Certification

Master Practitioner Time Line Therapy® Training

Master Hypnotherapist Certified

  • Certified Neuro Strategic Coach, NeuroStrategic Coaching Institute - Completed 64 hours.

Professional development completed Core Coaching Competency Skills. The Global Certificate In Neuro Leadership Coaching (GCLC)

  • Certified MindSonar Professional, MindSonar America - San Juan, PR

Psychological assessment to be used in human resources, recruitment, sales, customer service, and team coaching.

Additional Information

References

Available upon request.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Performance Business Consultant and Small Business

Coaching Vibes, LLC.
04.2018 - Current

Network Marketing Sales Representative

World Crown
11.2015 - 02.2018

Assistant Montessori Teacher

Montessori Academy
09.2012 - 06.2014

Small Business Owner

Centro De Cuido Y Desarrollo Infantil San Patricio
06.2008 - 06.2011

CTLFC - Export Customer Team Logistics & Financial

Procter & Gamble Company
05.2007 - 04.2008

Credit Analyst (Merge With Procter & Gamble)

Gillette De Puerto Rico
01.2006 - 05.2007

Master of Science - Industrial/Organizational Psychology

Carlos Albizu University

Bachelor of Science - Business Administration And Management

University Of Puerto Rico, Cayey Campus

High School Diploma -

Carvin School
  • Six Sigma Online Certification, Educate 360 Professional Training Partners. White Belt Certification.
  • Research Plan Workshop Certificate of Completion, Carlos Albizus University, Title V Graduate Student Center, two research proposals:

a) Is perfectionism the cause of burnout in Latina female leaders within South Florida organizations?

b) Neurolinguistic Programming Training on Customer Service Job Performance

  • Master Practitioner Of Neuro- Linguistic Programming, The Tad James Co., LLC - Completed 130 hours (4 certifications).

Certified Master Practitioner of NLP Training

Master Coach of NLP Certification

Master Practitioner Time Line Therapy® Training

Master Hypnotherapist Certified

  • Certified Neuro Strategic Coach, NeuroStrategic Coaching Institute - Completed 64 hours.

Professional development completed Core Coaching Competency Skills. The Global Certificate In Neuro Leadership Coaching (GCLC)

  • Certified MindSonar Professional, MindSonar America - San Juan, PR

Psychological assessment to be used in human resources, recruitment, sales, customer service, and team coaching.

Samantha Jareno