Reliable business professional with experience in performance, process improvement, and customer services. Proven track record of successfully streamlining business operations and reducing costs. Proficient in analyzing data to identify trends and developing strategies to improve efficiency. Skilled at mentoring staff, integrating ideas, and customizing approaches to support specific means and goals.
• Generated new leads through networking and attending industry events.
• Listened to customer needs and desires to identify and recommend optimal products.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Collaborate with sales teams to understand customer requirements, promote the sale of company products, and provide sales support.
• Principles and methods for showing, promoting, and selling products or services Include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Performed initial client assessment and analysis to begin the research process.
• Responded to customer requests via telephone and email.
• Develop, present, or respond to proposals for specific customer requirements, including requests for proposal responses and industry-specific solutions.
• Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs and inform them about product pricing, availability, and advantages.
• Encouraged children to interact with each other and participate in group activities.
• Maintained a tidy and clean classroom consistent with safety and health standards.
• Assisted teacher with developing a creative program suitable for preschool children.
• Assisted the teacher during class by redirecting children to work and aiding children who needed help.
• Works with the teacher to prepare the environment each morning.
• Supervises children on the playground.
• Provided direct instruction and remedial help as directed by the teacher.
• Helps children to work cooperatively in an atmosphere of respect, using models of behavior and intervention demonstrated by the teacher.
• Helps teachers make materials and plan activities.
• Reports accidents and concerns immediately to the teacher.
• Works with the teacher to learn about the philosophy of Montessori to further understand the goals of the class and the school.
• Attends open houses and teacher in-service as directed in the contract.
• Develop an age-appropriate educational curriculum for children aged three months to five years in a daycare environment.
• Manage all business records related to daycare operations, including financial records, enrollment data, and staff documentation.
• Keep parents informed about daycare activities, policies, enrollment procedures, and their child's progress.
• Maintain a safe environment for children by complying with health and safety regulations. Enhance staff skills and knowledge through coordinated training programs.
• Manage HR tasks of hiring, training, and evaluating staff while implementing guidelines and procedures to maintain a positive work environment and promote staff confidence.
• Create and execute marketing plans to attract new families and expand enrollment by highlighting the daycare's unique features and benefits.
• Review and approve menu plans to meet nutritional requirements and accommodate children's dietary needs and preferences.
• Maintain a safe and clean daycare facility by overseeing maintenance, repairs, and renovations. Coordinate with vendors and contractors to address facility-related issues promptly.
• Total Order Management: Sales Order, Purchase Orders, Coordinating the Chronological Events of the Shipment, Sailing and Arriving for the BVI and IAMS Central America Market.
• Customer claims verification and approval.
• Account Receivables Export Customers: IAMS Central America Market and Dominican Republic Entity.
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Entered details such as payments, account information, and call logs into the computer system.
• Responded to customer requests via telephone and email.
• Management of the Royalties Invoices.
• Deduction Report of the department.
• Claim Log Report of the department.
• Customer claims verification and approval.
• Conducted regular reviews of customer files to ensure timely and accurate receivables.
• Managed overdue payments by proactively contacting customers for collections and assessing their liabilities.
• Reconciled customer billings and statements to maintain financial accuracy.
• Provided comprehensive clerical and administrative support, including processing payments, tracking outstanding balances, and generating detailed reports.
• Conducted detailed credit reviews on corporations to manage credit exposure effectively and make informed decisions regarding extending lines of credit.
• Evaluated the credit risk of potential customers by meticulously analyzing their financial statements and requesting additional financial documentation as needed.
a) Is perfectionism the cause of burnout in Latina female leaders within South Florida organizations?
b) Neurolinguistic Programming Training on Customer Service Job Performance
Certified Master Practitioner of NLP Training
Master Coach of NLP Certification
Master Practitioner Time Line Therapy® Training
Master Hypnotherapist Certified
Professional development completed Core Coaching Competency Skills. The Global Certificate In Neuro Leadership Coaching (GCLC)
Psychological assessment to be used in human resources, recruitment, sales, customer service, and team coaching.
References
Available upon request.
a) Is perfectionism the cause of burnout in Latina female leaders within South Florida organizations?
b) Neurolinguistic Programming Training on Customer Service Job Performance
Certified Master Practitioner of NLP Training
Master Coach of NLP Certification
Master Practitioner Time Line Therapy® Training
Master Hypnotherapist Certified
Professional development completed Core Coaching Competency Skills. The Global Certificate In Neuro Leadership Coaching (GCLC)
Psychological assessment to be used in human resources, recruitment, sales, customer service, and team coaching.