Samantha Townsend
Olivehurst,CA
Summary
Dynamic administrative professional with a robust background in office management, scheduling, and communication. Adept at fostering team collaboration and driving organizational success. Proven ability to adapt swiftly to new environments while managing multiple tasks efficiently, ensuring seamless operations and support for executive teams. Committed to continuous learning and growth, bringing a positive attitude that enhances workplace morale and reliability. Experienced in coordinating dispatch activities, leveraging strong analytical and organizational skills to optimize logistics processes for improved operational efficiency.
Overview
21
21
years of professional experience
3
3
Certification
Work History
Dispatcher, Clerk
@ Department of Transportation, Caltrans & Legend Transportation
06.2016 - 08.2022
- Dispatch incoming/outgoing calls
- Monitors State email
- Contact with CalOES
- Filing
- Creating Reports
- Earthquake Center
- Works with Governor
- Updating email accounts
- Highway closures
- Internet communications
- After hours Permit Line
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Coordinated logistics, ensuring seamless operations between departments and transportation providers.
- Maintained strict adherence to safety protocols and regulations, reducing the potential for accidents or incidents on the job site.
- Played an instrumental role in emergency situations requiring coordinated efforts from multiple departments.
- Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
- Enhanced communication efficiency by implementing a streamlined dispatching process.
- Maintained updated and detailed records of calls in physical and electronic database.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- maintained and scheduled truck drivers for product pickup and drop off
- maintained client relationships with companies such as Red Bull and Kelloggs
Massage Professional
@LYL Holistics
04.2020 - Current
- Meditation ClassesHot Stone MassageEnergy Work
- Shiatsu
- Aromatherapy
- Salt Scrubs
- Sugar Scrubs
- Deep Tissue
- Myofascial Therapy
- PNF Stretches
- Postural Assessments
- ROM Assessments
Assistant Manager/ Merchandiser/Cashier/Auto Parts Delivery Driver
O'Reilly Auto Parts & Riebes Auto Parts
06.2005 - 10.2015
- Inventory
- Invoicing
- Planograms
- Outside Sales
- Calls
- Parts Specialist
- Shipping & Receiving
- Custodial Duties
- Price changes
- Business Deliveries
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Administrative Assistant
@ Alvis International
12.2015 - 12.2019
- Maintenance of MA Accounts
- Receiving
- Disputes Chargebacks
- Bank Statement Reconcile
- Filing
- Account Records
- Shipping
- Maintain Shipping Records
- Assistant to Supervisor
- Communications with Technicians
- Maintain Excel Records
- Maintain Quickbooks
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
Firearm Sales Associate/ Hunting Lead
@ Sportsman's Warehouse/ Sacramento Gun Range
04.2023 - 05.2025
- Firearm sales
- inventory
- cash handling
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- customer relations
- dros entry
- custodial duties
- opening and closing duties
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Mixologist, VIP Bartender
@Legend Hospitality/ Live Nation/ Corner Bar/ 21 Club/ Moose Lodge
07.2019 - 10.2023
- Alcohol Sales & Distribution
- Prepared classic, modern, and unique cocktails for each customer.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Stored supplies according to bar policies and health code requirements.
- Received cash, made change, and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Created customer loyalty program, boosting repeat business and enhancing customer engagement.
- Managed inventory to ensure availability of all necessary ingredients, reducing waste and optimizing costs.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
Passenger Service Attendant
@River Fox Train
12.2022 - 12.2022
- Alcohol & Food Sales &
- Distribution
- Minor Inventory/Restock
- Cash Handling
- Arrival/Departure duties
- Janitorial Maintenance
- Tend to all passengers
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Seasonal
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Managed multiple tables simultaneously, maintaining high-quality service even during peak hours.
- Increased repeat business through friendly, professional interactions with guests during their dining experience.
- Boosted overall dining experience through engaging conversation and genuine interest in guest enjoyment.
- Stayed informed on current promotions and specials, making personalized recommendations based on guest preferences.
- Expedited food orders when necessary, minimizing wait times for guests without sacrificing quality or presentation standards.
- Handled challenging situations with grace, quickly resolving issues to maintain guest satisfaction.
- Contributed to positive team atmosphere by collaborating effectively with coworkers and management.
- Maintained clean and organized workstations, adhering to strict hygiene standards for guest safety and comfort.
- Upheld a professional appearance and demeanor at all times, acting as a positive representative of the restaurant brand.
- Balanced cash register at the end of shifts accurately while ensuring proper handling of credit card transactions.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative
Quiznos Subs
08.2004 - 06.2005
- InventoryCash handling Food Distribution
- Custodial dutiesShift closer
Firearm Sales
Sacramento Gun Range
04.2023 - 04.2024
- Firearm sales inventory cash handling customer relations dros entry custodial duties opening and closing duties
Mixologist, Bartender
21 Club / Dowers Tavern
03.2022 - 07.2022
- Alcohol Sales & DistributionInventoryCash HandlingOpening/Closing dutiesJanitorial MaintenanceShipping & Receiving
Mixologist, Bartender
Corner Bar
12.2019 - 07.2021
- Alcohol Sales & DistributionInventoryCash HandlingOpening/Closing dutiesJanitorial MaintenanceShipping & Receiving
Cashier/ Counterwoman
Riebes Auto Parts
06.2005 - 05.2012
- Cash handling and register InventoryMerchandising
- Customer serviceReturnsPrice Changes
- Stocking shelves InvoicesAuto parts specialist
Education
Massage Therapist - Myofascial Massage Therapy
National Holistic Institute, College of Massage Therapy
Sacramento, CA01.2020
Associate of Arts - Administration of Justice, Law enforcement
Yuba College
Marysville01.2019
High School Diploma -
Lindhurst High School
Olivehurst, CA01.2006
Skills
- Client support
- Automotive service specialist
- Cash management
- Multi-line telephone operation
- Managing invoice filing processes
- Proficient in 10-key data entry
- Inventory control
- Warehouse operations
- Logistics coordination
- Skilled at prioritizing concurrent responsibilities
- Proficient in relationship building
- Team management
- Advanced Excel proficiency
- Proficient in QuickBooks
- Mixology expertise
- Detail-oriented approach
- Skilled in digital tools and technologies
- Detail-oriented data management
- Reliable commitment to tasks
- Microsoft Office Suite
- Timesheet management
- Document management
- Recordkeeping expertise
- Client relations
- Call schedule distribution
- Calendar management
- Production scheduling
- Patient registration
- Service sales
- Raw materials ordering
- Client-specific scheduling
- Strong problem solver
- Administrative support
- Spreadsheet management
- Report writing
- Travel planning
- Mail handling
- Time management
- Teamwork
Certification
- Certified Firearm Safety Instructor, DOJ
- Certificate Of Eligibility ,COE , DOJ
- Ordained MInister
- Typing Certficate
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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QUALIFICATIONS:
- 10+ years of customer service and working directly with people and money.
- Strong team player with a unique ability to motivate and produce results.
- Extremely organized, efficient and able to manage multiple tasks and deadlines.
- Trustworthy, hardworking, upbeat personality and strong people skills.
- Excellent computer skills, including MS Word, QuickBooks and Excel
- Excellent merchandising skills
- Strong communication skills; written and verbal
- Swedish, Shiatsu, Deep Tissue, Myofascial Massage Therapy
- Hot stone massage, Aromatherapy, salt scrubs, sugar scrubs, body wraps
- PNF Stretches & postural assessments
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsWork-life balancePaid time offPaid sick leave401k matchCompany CultureFlexible work hoursPersonal development programs4-day work weekTimeline
Firearm Sales Associate/ Hunting Lead
@ Sportsman's Warehouse/ Sacramento Gun Range
04.2023 - 05.2025
Firearm Sales
Sacramento Gun Range
04.2023 - 04.2024
Passenger Service Attendant
@River Fox Train
12.2022 - 12.2022
Mixologist, Bartender
21 Club / Dowers Tavern
03.2022 - 07.2022
Massage Professional
@LYL Holistics
04.2020 - Current
Mixologist, Bartender
Corner Bar
12.2019 - 07.2021
Mixologist, VIP Bartender
@Legend Hospitality/ Live Nation/ Corner Bar/ 21 Club/ Moose Lodge
07.2019 - 10.2023
Dispatcher, Clerk
@ Department of Transportation, Caltrans & Legend Transportation
06.2016 - 08.2022
Administrative Assistant
@ Alvis International
12.2015 - 12.2019
Assistant Manager/ Merchandiser/Cashier/Auto Parts Delivery Driver
O'Reilly Auto Parts & Riebes Auto Parts
06.2005 - 10.2015
Cashier/ Counterwoman
Riebes Auto Parts
06.2005 - 05.2012
Customer Service Representative
Quiznos Subs
08.2004 - 06.2005
Massage Therapist - Myofascial Massage Therapy
National Holistic Institute, College of Massage Therapy
Associate of Arts - Administration of Justice, Law enforcement
Yuba College
High School Diploma -
Lindhurst High School
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