Samantha Jessica Beene
Forney,TX
Summary
Hardworking employee offering familiarity with Skyward and Frontline, in addition, to other software platforms utilized by Forney ISD. Passionate about business success and committed supporting company staff, office personnel and customer needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Instructional Aide
Claybon Elementary School
Forney, TX
11.2023 - Current
- Help assigned teacher provide for physical and instructional needs of students with behavioral challenges.
- Assist in implementation of classroom programs, including self-help, behavior management, and instruction programs.
- Work under general supervision of principal and immediate direction of certified teacher.
- Assisted teachers in developing and implementing lesson plans.
- Monitored student behavior and identified areas of improvement.
- Provided guidance to students on their academic tasks.
- Conducted small group instruction sessions as needed.
- Assisted with classroom management, including seating arrangements and discipline procedures.
- Helped prepare instructional materials, such as charts, graphs, and visual aids.
- Maintained records of student progress, attendance, and behavior.
- Encouraged active participation in class activities by all students.
- Supported the use of technology to enhance instruction.
- Attended staff meetings and professional development workshops.
- Supervised recess periods or lunchroom activities.
Discipline Secretary
Kimbrough Middle School
Mesquite, TX
08.2023 - 11.2023
- Maintained discipline records in Skyward, and assisted with PEIMS errors, submissions, and reports.
- Coordinated communications, taking calls, responding to emails and interfacing with staff.
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Assisted with special projects or tasks related to departmental functions upon request.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Command Center Supervisor
CalAmp
Richardson, TX
05.2022 - 07.2023
- Hires, trains, and prepares command center personnel to respond to customer questions/complaints and troubleshoot problems with services or products
- Monitors schedule adherence, absenteeism, and PTO requests
- Reviews progress of quality assurance calls; monitors feedback and escalations
- Handles and resolves customer complaints and issues with a sense of urgency and follow-up
- Ensures agents understand and comply with all command center objectives, performance standards, and policies. Must be able to administer PIPs
- Monitors activities of associates as needed to insure maximum efficiency of the department
- Monitors and evaluates agent performance, providing learning or coaching opportunities, and taking corrective action if necessary
- Communicates and interacts with Police and Law Enforcement Liaisons
- Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes)
- Drives continuous improvement through trend reporting analysis and metrics management
- Offers new ideas and suggestions for improvement
- Identifies and implements new practices and processes that are “best in field"
- Demonstrates a commitment to customer experience; anticipates and meets or exceeds expectations by solving problems quickly and effectively making customer issues a priority
- Confers with GCC Manager on complex or unusual situations
- Exchanges knowledge and information with other cross-functional teams to ensure best practices are shared throughout the organization
- Actively monitors schedule adherence and PTO requests in accordance with company policies and procedures (i.e. Security, Health, Safety, and Quality)
- Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information (whether internal to CalAmp or customer-specific)
- Interprets a variety of instructions furnished in written, oral, diagram, or schedule form
- Understands and embraces the business' and command center operation's strategic direction
- Performs other duties as assigned, inclusive of coaching and development
Secretary to Principal
Forney Learning Academy
Forney, TX
07.2020 - 05.2022
- Maintained a daily teacher attendance log and records for substitute teachers
- Monitored and processed personnel time records, including leave requests and reports
- Maintained a log of visitors to school; Greeted visitors and promote goodwill with administration, staff, and community
- Trained all employees on how to utilize Employee Service Center Coordinate transportation, custodial, cafeteria, and other support services Maintain school calendar of events
- Scheduled meetings, appointments, and maintained calendar for principal Assist students, teachers, and parents, as needed
- Communicated and promoted expectations to staff and students Instruct and train teachers how to utilize gradebook in Skyward
- Received incoming calls, take reliable messages, and route to appropriate staff
- Maintained physical and computerized files, including inventory of school and office supplies, mailing lists, student records, visitor logs, and office communication
- Updated handbooks, policy manuals, and other documents, as assigned
- Ordered, received, stored, and issued supplies and equipment
- Performed routine bookkeeping tasks, including simple arithmetic operations to maintain campus budget records
- Processed, tracked, and filed purchase order documentation
- Balanced, prepared, and made case deposits for activity accounts
- Assisted with campus budget preparation
- Maintained inventory of fixed assets, equipment, and supplies
- Assisted with coordination of meetings and campus activities
- Sorted, distributed, or delivered mail and other documents
- Administered medication to students, check temperatures, and notify parents of student illness in nurse’s absence
- Screened telephone calls and re-route to appropriate administrator when necessary
- Reserved meeting rooms, coordinate material for those attending, and make necessary food arrangements
- Assisted staff members with the use of various instructional aides (laminator, copier, scantron, etc.)
- Maintained confidentiality
- Monitored the work of clerical aides assigned to the campus office Perform other duties, as assigned
PEIMS Clerk
North Forney High School
Forney, TX
01.2020 - 06.2020
- Coordinated the collection, integration, and formatting of all data required for PEIMS submission according to PEIMS Data Standards
- Worked cooperatively with campus, business office, and personnel office staff to collect, organize, and format data required to submit district PEIMS data in a timely manner
- Ran edits, reports, and verification checks on data to ensure accuracy of information
- Distributed edits and reports to appropriate staff to allow adequate time for effective analysis, verification, and correction
- Submitted complete and accurate PEIMS data in Texas Education Agency (TEA)-prescribed format to education service center (ESC) for processing using computer terminal or personal computer
- Verified data submitted to TEA and submitted corrections in a timely manner
- Participated in PEIMS related training and shared appropriate information with staff members, as needed
- Complied with policies established by federal and state law, State Board of Education rule, and local board policy
- Compiled, maintained, and filed all physical and computerized reports, records, and other documents required
- Assisted in the campus office, as needed
- Maintained confidentiality
- Performed other duties as assigned
Attendance Clerk
Brown Middle School
Forney, TX
11.2018 - 12.2019
- Collected and entered attendance and related data into Skyward and verified accuracy according to established procedures
- Prepared and printed reports, including attendance reports, class rosters, end-of semester reports, letters, or accounting reports
- Operated Skyward related to attendance functions
- Maintained physical and computerized records
- Assisted parents, students, and faculty with questions regarding student attendance Called parents to verify student absences, as needed
- Reported all attendance problems to the designated administrator
- Assisted in the campus office, as needed
- Maintained confidentiality
- Performed other duties, as assigned
Command Center Supervisor
Remote Command Center USA
Dallas, TX
07.2015 - 05.2018
- Took high volume of calls with courtesy and professionalism to resolve customer issues (i.e., customer questions, complaints, and inquiries)
- Logged calls in call log database
- Reviewed call log database daily
- Kept track of employee time clock records and forwarded to payroll
- Created and updated work schedule for all employees
- Assisted and triaged problems daily while on call
- Contacted and escalated maintenance issues to president and clients Managed and delegated tasks appropriately
- Ensured deadlines were met by all employees for all client reports
- Conducted new Command Center specialists’ trainings and evaluations
- Created standard operating procedures for the command center
- Assisted in interviewing and hiring new employees
- Managed transactions in connection with activation of new customer accounts online Communicated with customers using web-based tools and demonstrated the associated proficiency in typing and grammar
- Made financial decisions to protect/collect revenues and adjust customer accounts
- Managed multiple duties at a time
- Delivered exceptional customer service
- Conducted research and addressed customer inquiries
- Provided quality service by comprehending procedures and continued product knowledge
- Tracked issues and ensured timely delivery of solutions from support teams
- Completed other duties, as assigned
- Created activity reports relevant to our clients’ interests
Tracking Operations Analyst
Flemming Cargo Securement, Inc
Arlington, TX
09.2013 - 07.2015
- Performed device security checks every 3 hours - Analyzing each sensor carefully Researched any problems and recorded any actions taken
- Sent/Answered emails, phone calls, and texts to/from customers, dispatchers, or drivers
- Created and updated work schedule for all employees
- Assisted and triaged problems daily while on call
- Managed and delegated tasks appropriately
- Ensured deadlines were met by all employees for all client needs
- Assisted in interviewing and hiring new employees
- Trained all new employees
- Updated billing spreadsheet daily—according to deliveries, device performance in transit, devices sent to customer, or devices received back to FCS
- Ensured phone system was forwarded to correct person on shift Set up POI’s in the tracking system
- Updated customer’s website based on current device tracking information
- Created our call log database in Microsoft Access Created our claim log database in Microsoft Access
- Worked on any additional assigned projects
Sr, Client Support, Facilities Specialist
LoJack Supply Chain Integrity
Richardson, TX
07.2011 - 09.2013
- Analyzed each alert promptly when it entered the LoJack InTransit system Researched problem areas and documented processes used
- Logged and tracked inquiries and compiled Client Support Services statistics
- Assisted in client training and answering routine questions from clients, both via phone and email
- Performed routine administrative duties in the system, including inventory control and client set-up
- Entered information into the system via a computer
- Provided support and training for all Client Support Services personnel
- Supported Facilities: Cleaned the Forney office, including general office space, Reception Area, Production Room, Monitoring & Client Support Services Center, Conference Rooms, Offices, Restrooms, Kitchen, and Copy/Fax & Supplies Area
Education
Change Management/Transformation
Quest Consulting And Training
07-2022
Coaching To The Ideal Team Player
Quest Consulting And Training
06-2022
Associates Degree - Liberal Sciences
Eastfield Community College
Mesquite, TX05.2015
High School Diploma -
Caprock High School
Amarillo, TX05.2009
Skills
- 10 years of excellent customer service
- 7 years of call center experience (including supervising teams)
- Ability to manage other employees
- Ability to work independently
- Ability to work with others
- Advanced computer skills
- Ability to stay calm in stressful events and environments
- Ability to lead others in a
- Professional manner
- Ability to learn new skills and pick up new tasks quickly
- Ability to multitask
- Ability to adapt to change
- Knowledgeable in Skyward
- Knowledgeable in Frontline
- Advanced Microsoft Office knowledge
Certification
- Notary Public I Texas
- Lean/Six Sigma
Timeline
Instructional Aide
Claybon Elementary School
11.2023 - Current
Discipline Secretary
Kimbrough Middle School
08.2023 - 11.2023
Command Center Supervisor
CalAmp
05.2022 - 07.2023
Secretary to Principal
Forney Learning Academy
07.2020 - 05.2022
PEIMS Clerk
North Forney High School
01.2020 - 06.2020
Attendance Clerk
Brown Middle School
11.2018 - 12.2019
Command Center Supervisor
Remote Command Center USA
07.2015 - 05.2018
Tracking Operations Analyst
Flemming Cargo Securement, Inc
09.2013 - 07.2015
Sr, Client Support, Facilities Specialist
LoJack Supply Chain Integrity
07.2011 - 09.2013
Change Management/Transformation
Quest Consulting And Training
Coaching To The Ideal Team Player
Quest Consulting And Training
Associates Degree - Liberal Sciences
Eastfield Community College
High School Diploma -
Caprock High School
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