Summary
Overview
Work History
Education
Skills
Timeline
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SamanthaJo Ramos

St Louis,MO

Summary

  • Known for strong performance management rhythms, communication,leadership, activation, execution, and driving consistent top tier results
  • Exceptional communication, listening, and customer-facing skills with a track record of developing professional relationships and offering unmatched customer service
  • Proven ability to manage in dynamic, fast-changing environments;experience with leading teams, delivering results and exceeding expectations.
  • Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

11
11
years of professional experience

Work History

Operations Senior Supervisor (Business Banking)

Citi Bank
09.2022 - Current
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Maintained and delivered strong risk and control environment
  • Created and implemented performance metrics, score carding, quality tracking,and a daily dashboard to leverage in performance management to include in one on ones and reviews
  • Support testing and audits
  • Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
  • ·Create, execute, and validate User Acceptance test plans and scripts for Compliance Risk Appetite (CRA) testing, and Continuity of Business (COB)
  • Successfully analyze and evaluate loan applications and process business loans in the amount of 250 thousand to 5 million.

Supervisor of Operations

Best Buy
11.2020 - 06.2022
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Collaborated with management to develop sales goals and strategies that aligned with company objectives.
  • Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.

CO- General Manager

Wendy's
03.2013 - 08.2017
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed monthly and quarterly profit and loss statements, monitoring sales performance, operational efficiency, and process management systems
  • Developed and implemented annual and semi-annual store business plans while providing on-going assessments regarding key performance indicators

Education

High School Diploma -

Windsor High School
Imperial, MO
05.2011

Skills

  • Analytical
  • Project Management
  • Strong Communicator
  • Strategic
  • Leadership
  • Self Activation
  • Hiring and recruitment
  • Risk Awareness
  • Financial Administration
  • Business Development

Timeline

Operations Senior Supervisor (Business Banking)

Citi Bank
09.2022 - Current

Supervisor of Operations

Best Buy
11.2020 - 06.2022

CO- General Manager

Wendy's
03.2013 - 08.2017

High School Diploma -

Windsor High School

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SamanthaJo Ramos