Samantha Kolker
Brooklyn,NY
Summary
Professional with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Product Manager
The Corcoran Group
01.2021 - Current
- Company Overview: Manhattan’s largest luxury real estate brokerage, covering New York, The Hamptons and Palm Beach
- Website: [corcoran.com](https://www.corcoran.com)
- My focus as Product Manager over the past 3.5+ years has honed my expertise in residential real estate, culminating in the successful overhaul of two of our internal CRM databases, CSMGOnsite.com and CorcoranOnsite.com
- I oversaw internal product development for these two applications for sister brands, Corcoran Sunshine Marketing Group and Corcoran New Development
- This initiative required a comprehensive understanding of both our legacy systems and the evolving needs of the business, ensuring seamless transitions and enhanced operational efficiency
- My role has been pivotal in training sales and rental teams and managing the transition to the new CRM systems, contributing significantly to the organization's development
- Successfully led the development and launch of CorcoranOnsite.com, in-house CRM for Corcoran New Development Sales and Rentals (In-house system has 150+ daily users across 30+ sales offices in NYC
- It stores and tracks inquiries and sales data for luxury new developments with annual sales of over $4.5B.)
- Managed, led and collaborated a team of engineers within front-end, back-end and QA to develop CX enhancements and technical features to the platform for CorcoranOnsite.com
- Worked in partnership with cross-functional teams within sales and marketing, legal, and technology to develop a better customer experience within the Corcoran Sunshine CRM; CSMGOnsite.com
- Led remediation of 287+ ADA compliance projects as required by parent organization
- Achieved full ADA certification for global website; Corcoran.com and resolved recent accessibility claims reported outside of initial review
- Responsible for re-launch of CSMGOnsite.com which led to a 50% increase in user base
- Manhattan’s largest luxury real estate brokerage, covering New York, The Hamptons and Palm Beach
- Website: [corcoran.com](https://www.corcoran.com)
Senior Sales Operations Manager
Corcoran Sunshine Marketing Group
05.2017 - 02.2021
- I coordinated the opening processes for 40+ permanent and temporary on-site sales offices, setting up Request for Proposals (RFP’s) from vendors, delivery schedules and approvals
- I managed all new site set up, ongoing site support, office moves and closures
- I trained sales teams on in-house technologies and supported the internal MLS and CRM system across entire portfolio
- From 2017 onward, I have worked as the product manager leading an out-sourced development team to re-skin and improve the internal CRM database, moving it and the historical data to a new platform, revamping it based upon evolving business needs
- Recipient of CSMG Innovation Award, 2018
Sales Operations Manager
Corcoran Sunshine Marketing Group
12.2014 - 05.2017
Office Manager/On-site Coordinator
Corcoran Sunshine Marketing Group
12.2011 - 12.2014
- I provided the first impression for potential buyers, brokers and investors in the sales galleries of three luxury new development condominiums in the UWS and Chelsea, NYC
- I directly supported the Sales Director and Associate Brokers for each site in administrative office tasks and customer sales interactions
- I maintained and compiled onsite customer data and reported all daily communications with external sponsors and developers as well as the Executive team
Assistant Manager, Education
Kiehl's Since 1851
09.2006 - 10.2010
- Managed a sales team of thirty-five, monitoring daily operations, sales, audits and inventory for the iconic NYC luxury beauty boutique, with $7 million sales annually
- Handled all aspects of product education including creating training manuals and tools that were implemented throughout Kiehl’s nationally
- Conducted frequent in-store trainings for new hires and third party vendors such as Equinox
- Assisted the Store Manager with in-store hiring process by performing group and one-on-one interviews and facilitated peer reviews and disciplinary actions
- Customer service is the cornerstone of Kiehl's longevity and success
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service as well as quickly and effectively solving customer challenges
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
F&B Events Manager
The Setai, GHM Hotels
10.2004 - 09.2006
- I managed all aspects of newly launched luxury hotels events department, coordinating numerous high profile private special events from pre-opening, including hotel wide Art Basel events, SoBe Food and Wine and New Year’s Eve
- I actively established relationships within the South Florida community to support new business for luxury hotel company’s first US hotel
- I maintained budgeted revenues through solicitation of event business, achieving $1 million in the initial year of opening
- I created the event planning standard operating procedures, including banquet event orders, staffing and procurement of city permits
Catering Manager
The Carlyle Hotel, Rosewood Hotels
10.2003 - 09.2004
- Catering and conference service manager for UES landmark hotel, managing all aspects of banquet and meeting services, including creating banquet event orders, AV and equipment set-up and run of show for all meeting and events in 150p capacity event spaces, including iconic Café Carlyle and Bemelmans’s Bar
Catering/Conference Services Assistant
The Ritz-Carlton Hotel, Central Park
10.2001 - 09.2003
- Pre-opening team
- Managed all aspects of high profile private special events for newly launched hotel
- Managed hotel business center and conference services for guests, assisting them with meeting set-up and computer related needs
- Managed and coordinated restaurant reservations for three-star, award winning 70-seat modern French fine dining restaurant, Atelier, under Gabriel Kruether
- Created restaurant reservations and banquet events standard operating procedures, including event orders, menus and staffing
Food and Beverage Administrative Assistant
The Ritz-Carlton Hotel, Washington, D.C.
10.1999 - 10.2001
- Pre-opening team, Assistant to Director of Food and Beverage
- Managed hotel business for guests, assisting them with computer related needs
- Managed and coordinated gastronomic charity events and assisted with banquet operations
Skills
- KPI Tracking
- Project Planning
- Product Strategy
- Product Lifecycle Management
Certification
Licensed Real Estate Salesperson
Timeline
Product Manager
The Corcoran Group
01.2021 - Current
Senior Sales Operations Manager
Corcoran Sunshine Marketing Group
05.2017 - 02.2021
Sales Operations Manager
Corcoran Sunshine Marketing Group
12.2014 - 05.2017
Office Manager/On-site Coordinator
Corcoran Sunshine Marketing Group
12.2011 - 12.2014
Assistant Manager, Education
Kiehl's Since 1851
09.2006 - 10.2010
F&B Events Manager
The Setai, GHM Hotels
10.2004 - 09.2006
Catering Manager
The Carlyle Hotel, Rosewood Hotels
10.2003 - 09.2004
Catering/Conference Services Assistant
The Ritz-Carlton Hotel, Central Park
10.2001 - 09.2003
Food and Beverage Administrative Assistant
The Ritz-Carlton Hotel, Washington, D.C.
10.1999 - 10.2001
Similar Profiles
Jennifer EricksonJennifer Erickson
Real Estate Broker at The Corcoran GroupReal Estate Broker at The Corcoran Group
Michael NegronMichael Negron
Real Estate Sales Agent at The Corcoran GroupReal Estate Sales Agent at The Corcoran Group
Jack PolivyJack Polivy
Real Estate Salesperson at The Corcoran GroupReal Estate Salesperson at The Corcoran Group
JAMES FERRANDOJAMES FERRANDO
Licensed Real Estate Broker at THE CORCORAN GROUPLicensed Real Estate Broker at THE CORCORAN GROUP
Jeremy AponteJeremy Aponte
Sales Advisor at FerragamoSales Advisor at Ferragamo