SAMANTHA JUAREZ

• Develop and cultivate new professional referrals and nurture existing relationships to continue incremental growth in target market by managing 40 plus calls per month.
• Generate direct referrals daily to ensure move-in quota achievement.
• Convert and advance qualified referrals into customer move-ins together with local partners to achieve monthly sales quota
• Meet new contacts within hospitals and rehabilitation centers and follow up with referral sources on patient outcomes
• Develop and adhere to reoccurring sales calls to ensure strong repeatable referral pipeline

• Providing Businesses and individuals with tools needed to succeed.
• Individual and team training to evaluate overall knowledge, strengths and assign positions to maximize talent areas.
• Resume writing
• Personal Branding packages
• Supported clients with business analysis, documentation and data modeling.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Authored detailed work plans to meet business priorities and deadlines.
• Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
• Tracked costs and expenses to compare with original budget and identify failure points.
• Displayed absolute discretion at handling confidential information.

• Increased lead gen by 34.5% in first 60 days resulting in 23% move in increase on first assignment by increasing referral development 100%
• Increased tour volume by 28% and referral development by 85% in 90 days resulting in status quo move in volume in a community facing increased outs due to higher level of care needs and prior dissatisfaction to previous ownership for newly acquired property
• Increase lead gen by 23% in 30 days with 100% increase in referral development resulting in status quo move ins but increasing team’s awareness and training of networking ties and essentials of those relationships.

• Ks coaching & consulting, coordinating individual goals for individual self-branding clients and grew their reputation management by over 100%
• 2021- Opened new build senior living community at 30% pre-deposited, Coached/mentored sales team to grow their organic leads by digital, print, and social media outlets, in charge of inside and outside marketing events, networking and driving referrals to community through business relationships for fledgling owner and management company on 6-month contract.
• 2020-2021 - Lead three communities to record move ins in 2020 in less than 90 days for small fledgling senior living management company on 120-day contract. Coaching/mentoring and guiding sales professionals to grow their community’s occupancies Coaching/mentoring sales team to grow their organic leads by professional connections during COVID-19 pandemic.
  • Saved small business window and door company from closure, trained their sales team, and lead them to corporate contract that has secured their longevity in industry for years to come
  • Sold business for 110% profit in August 2021

Led ten for profit communities spread out over Houston/Austin and Dallas from August 2018-October 2019
• Grew for profit portfolio by 4% occupancy in 10 months
• Increased move in volume by 11.8% year over year
• Portfolio only went negative one month – April 2019, but ended +58
• lead twenty-three nonprofit communities- second year with company

• travel throughout the District to work in conjunction with a variety of roles including Regional Director of Sales, Sales Leader and General Manager.
• help Regional teams achieve pre-defined sales goals for a specific period of time.
• focus is on increasing occupancy and revenue by providing hands-on support, guidance and direction.
• doubled occupancy in 60 days at newly opened building in Houston Texas

• Increased Occupancy by 7.2% in less than 90 days , Increased Occupancy 12.6% in 5 months
• Reduced Gross Potential loss by 45%
• Increased average t-3 move in from 2 to 5 per month
• Increased t-3 conversion of Tour to Lease by 15%
• Trailing 3-month Tour to lease is 90% , Trailing 3 month for Lead to Lease is 13.6% , Increased New Lead volume by 30 %
• Successfully transitioned 40-year-old model of management style to new Holiday Retirement Requirements.
• Reduced Move Outs by 1.6 Year over Year
• Achieved 3.5% over YTD NOI budget
• Maintained .01% under budget on Year-to-Date Operating Expenses.
• Averaged 6.9 leases per month
• Worked Multi-site for up to three properties in Houston area over 90% of time. While leading Sales calls with Team members to establish sales and customer retention goals for up to nine other properties in regional absence.
• Scouted potential Sales Leaders and Mentored them for growth in Company
• Achieved 3 Communities in Houston area to over 95% in less than 90 days – raising occupancy as much as 9% thereby increasing NOI and exceeding budget
• Skilled at handling tricky situations with grace and tact to spark sales activity in Team players with guidance, coaching and enthusiasm.
• 2013 Increased occupancy in 90 days or less to prep for due diligence as Holiday divided up their portfolio to set up for more acquisitions.

• ILLIONOIS-MICHIGAN, Lead Marketing Portfolio of up to 6 properties with Team of up to 40 people spread out over 4 states.
• Responsible for scouting new Property Investments while managing home community of 344 units.
• Traveled extensively while managing Team at home base remotely
• Increased Home Base Community Occupancy by 30 % in less than 6 months
• Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
• Identified issues regarding delayed or incomplete payments and followed through to resolution.

• On site, chief executive who has direct responsibilities for property operations
• Implementing annual budget
• Hiring, training, and supervising all property personnel
• Prepared Property for sale by increasing occupancy and preparing for due diligence ahead of schedule.

• Promoted from Part time leasing agent at 78-unit Community to Community Manager of 218-unit Property in less than 2 years
• Reduced Promotions by $80,000.00 from 07 to 08 by reducing concessions and value selling to new residents
• Increased NOI 15% by reducing concessions, reducing spending, correcting billing errors and increasing occupancy
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.